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Bug on character sheet

Hello, the sheet of one of my players has made an error again, now it only gets the 'loading' message in the bio info, can you try to solve it?
Hi Tyger, I'm sorry to hear that you're having issues with the site. Could you please carefully work through these steps of our guide to  Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome  and  Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable  all  add-ons/extensions. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through  Step 4 .  (Don't forget the complete Console Log!) Thank you!
Thanks for the attention Dragon Dreamer, but unfortunately this process does not work since it fits all that I enable the control of the view the view the same way it is, the only method that seems to work is what the friend Drespar made that is a kind of ' reset 'for a few days of information
Hi Tyger, Unfortunately, this go around I was not able to resolve the issue :( It seems that the error came in outside of the window of Rollbacks we have access to (up to 7 days). I can only advise to re-input the information. As this seems to be a fairly consistent issue, I would also recommend into looking at a secondary storage option for some of the information (Screenshots, word documents, etc.). Sorry for the inconvenience!
Ola Drespar, thanks for the help again, you will need to turn the system right? As it happened this problem I stopped the campaign in the roll20 in those days, it is possible that you do this reset until Saturday (26/01/19) if possible it will be better because I will not need the players to print their spreadsheets