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Multiple VTT issues

Whenever I try to load up the virtual tabletop, a few session-breaking things happen. 1. The map or tokens will not load, and only show a black screen on the VTT. 2. The map will attempt to load, but be stuck in an extremely low resolution, and pixelated state. 3. The map will load clearly, but only the top left section of it will load. Scrolling horizontally, vertically, or zooming in and out does not effect what is viewed. 4. Clicking on any other map, or changing the player ribbon does not change to the selected map. The map fades as if it were loading into another, but the same map shows. 5. Any combination of the above. I have tried accessing the VTT with my PC which has: Firefox Version 65.0.1 (64-bit). No browser extensions or add-ons installed. Windows 10 Home (latest update). Javascript is enabled. Avast Antivirus is being used on this device. I have cleared the browser cache on this device, and the problem persists. Device 1 Console Log: Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:12:1 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:13:1 running <a href="https://app.roll20.net/v2/js/jquery.migrate.js" rel="nofollow">https://app.roll20.net/v2/js/jquery.migrate.js</a> jquery.migrate.js:1:1 JQMIGRATE: Logging is active jquery.migrate.js:20:2 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:1444:2 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). editor:1450:1 running <a href="https://app.roll20.net/js/jquery-ui.1.9.0.custom.min.js?1530038378" rel="nofollow">https://app.roll20.net/js/jquery-ui.1.9.0.custom.min.js?1530038378</a> jquery-ui.1.9.0.custom.min.js:1:1 running <a href="https://app.roll20.net/assets/firebase.2.4.0.js" rel="nofollow">https://app.roll20.net/assets/firebase.2.4.0.js</a> firebase.2.4.0.js:1:1 running <a href="https://app.roll20.net/assets/base.js?1550166154" rel="nofollow">https://app.roll20.net/assets/base.js?1550166154</a> base.js:1:1 running <a href="https://app.roll20.net/assets/app.js?1550681391" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391</a> app.js:1:1 70 app.js:534:22083 TOUCH SUPPORTED: false app.js:536:1066 USING WEBGL ACCELERATION... app.js:536:2079 WEBGL STARTUP SUCCESS app.js:536:2408 Custom Sheet Translation app.js:538:505 This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects" rel="nofollow">https://developer.mozilla.org/docs/Mozilla/Performance/ScrollLinkedEffects</a> for further details and to join the discussion on related tools and features! editor select app.js:528:11918 Switch mode to select app.js:528:13762 Initializing new dice engine with randomness... app.js:558:29455 Using random entropy app.js:558:29535 Compiling sheet... app.js:562:10361 Found rolltemplate: pf_check app.js:562:10644 Found rolltemplate: pf_attack app.js:562:10644 Found rolltemplate: pf_attack2 app.js:562:10644 Found rolltemplate: pf_attack3 app.js:562:10644 Found rolltemplate: pf_spell app.js:562:10644 Found rolltemplate: pf_check2 app.js:562:10644 Found rolltemplate: pf_custom app.js:562:10644 Found webworker script app.js:562:11568 Loading mixed (insecure) display content “ <a href="http://imgsrv.roll20.net/?src=i.imgur.com/iVH9kPV.png”" rel="nofollow">http://imgsrv.roll20.net/?src=i.imgur.com/iVH9kPV.png”</a> on a secure page[Learn More] jquery-1.9.1.js:6469:31 Finding sheet rolls... app.js:562:12023 window resize app.js:565:19146 Final set zoom! app.js:536:14461 UPDATE GL SIZE! app.js:535:15569 Final set zoom! app.js:536:14461 tuts loaded tutorial_tips.js:7:2 Invalid URI. Load of media resource&nbsp; failed. editor Starting up WEB WORKER sheetsandboxworker.js:682:2 Successfully compiled asm.js code (loaded from cache in 179ms) ffmpeg-worker-webm.2.js Final page load. app.js:544:20780 Refresh jukebox List! app.js:565:22366 Auth'ed. app.js:543:14983 Go post auth! app.js:543:15180 Scan for new plays! app.js:544:16829 initial setup app.js:543:15317 Refresh jukebox List! app.js:565:22366 Object { attributes: {…}, _escapedAttributes: {}, cid: "c0", changed: {}, _silent: {}, _pending: {}, _previousAttributes: {…}, activePage: activePage(), showSettings: showSettings(), initActivePage: initActivePage(), … } app.js:540:15250 Refresh Journal List! app.js:561:7576 TypeError: window.currentPlayer is undefined[Learn More] base.js:3:45 Scan for new plays! app.js:544:16829 TypeError: "Value being assigned to HTMLMediaElement.volume is not a finite floating-point value." &nbsp;&nbsp;&nbsp; setVolume <a href="https://app.roll20.net/assets/app.js?1550681391:94" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:94</a> o <a href="https://app.roll20.net/assets/app.js?1550681391:544" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:544</a> _scanForNewPlays <a href="https://app.roll20.net/assets/app.js?1550681391:544" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:544</a> forEach <a href="https://app.roll20.net/assets/base.js?1550166154:6" rel="nofollow">https://app.roll20.net/assets/base.js?1550166154:6</a> t <a href="https://app.roll20.net/assets/base.js?1550166154:7" rel="nofollow">https://app.roll20.net/assets/base.js?1550166154:7</a> _scanForNewPlays <a href="https://app.roll20.net/assets/app.js?1550681391:544" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:544</a> r <a href="https://app.roll20.net/assets/base.js?1550166154:6" rel="nofollow">https://app.roll20.net/assets/base.js?1550166154:6</a> app.js:544:17531 Unable to play music...Flash blocked? app.js:544:17546 refershing page listings! app.js:548:25766 Got players value... app.js:543:15559 joining game... app.js:543:22779 Full load page! app.js:539:26989 We have 164 pages app.js:543:16412 Refresh jukebox List! app.js:565:22366 Player -KsSmKiCb7tIp26vXSNa is offline... app.js:540:26302 Global Volume: 100=1 app.js:540:32346 Player -LW817XrBiJjBkmB8lig is offline... app.js:540:26302 Player -LW877VB_UEMVyPuGGQx is offline... app.js:540:26302 Player -LW8BJKxvSpTzh4c2taw is offline... app.js:540:26302 Player -LW8NMLLwF4tNd2ZZgC4 is offline... app.js:540:26302 Player -LX0zt1uAJXz3RW2u530 is offline... app.js:540:26302 Deferred finish joining... app.js:543:22869 Firebase Online app.js:534:23867 handle page changes app.js:543:16953 false app.js:543:17034 Scan for new plays! app.js:544:16829 Refresh jukebox List! app.js:565:22366 Do refresh link cache! app.js:538:17957 Reorder by ZORDER app.js:539:32049 Refresh Journal List! app.js:561:7576 Search took 812ms app.js:561:969 init active page! app.js:543:21738 activate page! app.js:539:29154 FULLY ACTIVATE VIEWS FOR PAGE. app.js:539:29386 Graphics: 10 app.js:539:28333 Paths: 6 app.js:539:28529 Reorder by ZORDER app.js:539:32049 refershing page listings! app.js:548:25766 TypeError: window.r20es is undefined[Learn More] app.js:532:26771 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/66371522/pAFlGOZylw1d_H_xfGdAzA/thumb.jpg?15414515385" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66371522/pAFlGOZylw1d_H_xfGdAzA/thumb.jpg?15414515385</a> to <a href="https://s3.amazonaws.com/files.d20.io/images/66371522/pAFlGOZylw1d_H_xfGdAzA/max.jpg?15414515385" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66371522/pAFlGOZylw1d_H_xfGdAzA/max.jpg?15414515385</a> app.js:539:9827 Error loading graphic, probably due to CORS. Trying once without CORS for <a href="https://s3.amazonaws.com/files.d20.io/images/66905332/2-oXHa8jQC-1i1-OXhmZrw/thumb.png?1542137385" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66905332/2-oXHa8jQC-1i1-OXhmZrw/thumb.png?1542137385</a> app.js:534:3117 Reorder by ZORDER app.js:539:32049 setting src app.js:539:9988 Reorder by ZORDER app.js:539:32049 Could not load image from <a href="https://s3.amazonaws.com/files.d20.io/images/66905332/2-oXHa8jQC-1i1-OXhmZrw/thumb.png?1542137385" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/66905332/2-oXHa8jQC-1i1-OXhmZrw/thumb.png?1542137385</a> app.js:534:3099 JQMIGRATE: $(html) HTML strings must start with '&lt;' character jquery.migrate.js:39:4 console.trace() jquery.migrate.js:41:5 &nbsp;&nbsp;&nbsp; migrateWarn3jQuery &nbsp;&nbsp;&nbsp; o <a href="https://app.roll20.net/assets/app.js?1550681391:549" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:549</a> M <a href="https://app.roll20.net/assets/app.js?1550681391:537" rel="nofollow">https://app.roll20.net/assets/app.js?1550681391:537</a> window resize app.js:565:19146 Final set zoom! app.js:536:14461 UPDATE GL SIZE! app.js:535:15569 Final set zoom! app.js:536:14461 Cannot play media. No decoders for requested formats: [object Object] editor window resize app.js:565:19146 Final set zoom! app.js:536:14461 UPDATE GL SIZE! app.js:535:15569 Final set zoom! app.js:536:14461 activate page! app.js:539:29154 FULLY ACTIVATE VIEWS FOR PAGE. app.js:539:29386 window resize app.js:565:19146 Final set zoom! app.js:536:14461 UPDATE GL SIZE! app.js:535:15569 Final set zoom! app.js:536:14461 GEThttps://app.roll20.net/assets/app.css?1550681375 [HTTP/2.0 200 OK 0ms] GEThttps://app.roll20.net/assets/app.css?1550681375 [HTTP/2.0 200 OK 0ms] GEThttps://app.roll20.net/assets/base.css?1550166154 [HTTP/2.0 200 OK 0ms] GEThttps://app.roll20.net/assets/base.css?1550166154 [HTTP/2.0 200 OK 0ms] Cannot play media. No decoders for requested formats: [object Object] editor I have tried this on another PC at a different residence (my girlfriend's computer), and this still persists. The device has: Firefox Version 65.0.1 (64-bit). No browser extensions or add-ons installed. Windows 10 Pro (latest update). Javascript is enabled. Norton Antivirus 2019 is being used on this device. I have cleared the browser cache on this device, and the problem persists.
Any insight or help with this please? I've already had to cancel a game yesterday due to this, and will probably have to for tonight's game as well, and possibly tomorrow's if I can't get it resolved.
Hi Marek, Could you let us know the name of the game you are seeing this issue in? Additionally, we are seeing a few lines suggesting that an extension might still be enabled-- we would recommend uninstalling all of the extensions currently present as that should force them to desist in case they are still attempting to function while disabled. Occasionally, running in incognito/private browsing will also have a similar effect assuming exceptions have not been made for that mode of browsing, so we would recommend giving that a go as well. If you are still experiencing the issue after those steps, please provide an additional console log so we can try to identify any potential differences. Thank you!
1550950373

Edited 1550950927
Hi Dresper, As I said above, no browser extensions or add-ons have been installed. I'm not sure about the second PC I tested it on, but I do run mine in private browsing mode. I'll try disabling it and see if the problems still persist. Thanks! EDIT: Changing from Strict Browser Privacy to Standard Browser Privacy seems to have done the trick. I added the page to exceptions, and now it loads normally in Strict mode. I could have sworn my settings had already allowed Roll20. I guess Firefox removed them during the last update or something. Thanks for the help!
Hi&nbsp;Marek, We're happy to hear that this is now resolved. If you experience issues again please do not hesitate to create a new bug report. Thanks!