We're sorry to hear that you are experiencing issues with this. Please carefully work through to the first three steps of our guide to Solving Technical Issues: Step 1: Make sure to use the right browser - Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 - Please disable all add-ons/extensions. Step 3: Clear your cache If steps 1-3 does not resolve your issue, please work through step 4 and provide us with that information.