I've been having the same issue for the past couple days. After trying all troubleshooting steps it still isn't resolved.
OS Type
OS Version
Browser Type
Javascript Enabled
Cookies Enabled
Color Depth
Screen Resolution
Browser Window Size
Flash Version
User Agent
Windows 10
(64-bit)
Firefox 66
Yes
Yes
24
2560 x 1440
2560 x 1326
32.0.-1
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101
Firefox/66.0