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Handouts not in the external journal

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Handouts not in the external journal
1572653743
Rhooja
Pro
Permalink for 7878645 Quote
A game I am the DM of (5th edition D&D, Storm King's Thunder via Marketplace) does not have any handouts showing in the external journal. There are all (probably) of the character sheets in it however. I haven't found any sort of setting that controls this, but would like to have these things in the external. Any help?
1572711701
Nicholas
Roll20 Team
Permalink for 7879888 Quote
Hi Rhooja -  Thanks for reaching out! Would you mind providing me with the exact name of the game in question, please? Also, to confirm, you do not see anything in the external journal? Nothing in Characters or Handouts?
1572727070

Edited 1572729299
Rhooja
Pro
Permalink for 7880390 Quote
The game was a Storm King's Thunder campaign. It has since been renamed to Maegerageddon. The external journal lists all of the Characters, but zero handouts. Edit: This is the only campaign I've created that seems to have this problem.
1572818335
Nicholas
Roll20 Team
Permalink for 7883483 Quote
Hi Rhooja -  By initial appearances, it actually looks that there is just too much handout data in your game for the external journal to handle. However, I'm going to go ahead and escalate this to our developers to further investigate. I'll let you know as soon as I have additional information. Thank you for your patience!
1572847886
Rhooja
Pro
Permalink for 7884550 Quote
Thanks! In the meantime, I'll see if deleting some helps at all.
1572992103
Rhooja
Pro
Permalink for 7888285 Quote
I've deleted or archived a lot of handouts, but I am still not seeing any handouts in the external journal. Any update with this on the developer end?
1573248859
Nicholas
Roll20 Team
Permalink for 7894761 Quote
Hi Rhooja -  Apologies for the delay! Our dev team had to dig into the backend of your game to fix this one. However, good news! The External Journal seems to be working correctly now from what we can tell. Would you mind checking on your end to see if everything looks good and is working now, please? Thank you for your patience!
1573262422
Rhooja
Pro
Permalink for 7895199 Quote
The handouts are there! Thanks for the help. So it was just a problem with too much handout data?
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