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Players unable to see maps or tokens I added.

I'm sure this is an old problem by now, but it is new for me. I recently decided to host two online games on Roll20.net, my first was a bust, and I am hoping to find a solution before my next game this Sunday. So initially, I tried uploading a map in Chrome; and was unable to see it after i dragged and dropped it on the map. I eventually switched to Firefox, and after doing so, I could now see the map and i scaled it so the lines would fit on the grid. I was walking my players through character creation, and we got their portraits uploaded, and i made them tokens. I then dragged the tokens onto the map. None of the players were able to see their own tokens. There were able to see however a very large token or portrait on the white grid box. Keep in mind, this is after i talked the players(all but one who was using safari, and reported the same problem) into downloading a fresh install of Firefox(which means there wouldn't be any add-ons to hose things up). At this point, i don't know what to do, and it doesn't seem like there is much info out there on how to fix this issue, besides, turn off add-ons, and clear cache. Can someone please help me? Explain it to me like i am 5 years old, and I may have some chance of doing it correctly. Best regards, A worried GM
1580972114
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Some things to check, based on your description: Make sure that both you and your players are all looking at the same page. Players are on the page that has the red player flag. This could account for them seeing something different from you. Make sure your map is not an exceedingly large file (in terms of MB). Save in jpg format if possible. Make sure that tokens are set up properly. Check the steps on this page or this video . If anything about the interface or Roll20 in general is confusing, check out this video .
Heya Michael O. -  Just checking in, did the awesome advice provided by keithcurtis above help you get this figured out? Or did you still need some further assistance here?
Yes, I got the issue resolved, it was the player ribbon.