Please carefully work through to the first three steps of our guide to Solving Technical Issues:
Step 1: Make sure to use the right browser
Please check if these issues persist when using both Chrome and Firefox.
Step 2: Ensure that there are no extensions/addons interfering with Roll20
Please disable all add-ons/extensions.
Step 3: Clear your cache
If none of the above succeeds, please have your player thoroughly work through Step 4. (Don't forget the complete Console
Log!)
Thank you!