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Some Cards in Hand Show Broken Link

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Some Cards in Hand Show Broken Link
1580951540
TiaMaster
Permalink for 8106737 Quote
I'm wondering if this is a known issue. Sometimes players report when they draw a card from one of the decks, it appears as a broken link image. It zooms in correctly when clicked on, but does not show up correctly in the Hand. I have several decks - could that be the problem?
1581023962
Nicholas
Roll20 Team
Permalink for 8108712 Quote
Hey TiaMaster - Would you mind providing me with the name of the game you've seen this occur as well as the name of the deck, please? I'll pop in and take a look as soon as I can. Thanks! :)
1581026273

Edited 1581107927
TiaMaster
Permalink for 8108783 Quote
[redacted link] TiaMac's Domain It's the Destiny Deck, players have the most of those at any one time.
1581542495
TiaMaster
Permalink for 8124471 Quote
Any update on this? it just happened to a player again twice in one session.
1581546175

Edited 1581546188
Nicholas
Roll20 Team
Permalink for 8124613 Quote
Hey TiaMaster - Apologies for the confusion! I had actually sent you a private message a few days ago regarding this issue. Would you mind reviewing and responding to that, please? That will allow me to address this as soon as possible. Thanks!
1581713628
TiaMaster
Permalink for 8128991 Quote
I responded - thanks for the help Nicholas. I noticed that it happens to the same player - I can't get it to happen to the player that I log in myself. Do you think it may have to do with his modem/router settings?  His internet is pretty good but he IS on wifi.
1581885953
Nicholas
Roll20 Team
Permalink for 8133816 Quote
Hey TiaMaster -&nbsp; As we discussed, below are the different directions for providing a console log in either Chrome or Firefox. If you have any questions regarding the process, please let me know! Directions for providing a console log in Chrome can be seen here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673774" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673774</a> . The directions for Firefox are described here: <a href="https://roll20.zendesk.com/hc/en-us/articles/360040673814" rel="nofollow">https://roll20.zendesk.com/hc/en-us/articles/360040673814</a> .
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