Stuck on loading screen

I have a game in a hour does anyone know what the problem might be?! Anyone!

1398818731

Gauss

Forum Champion

Please go to <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> and follow the steps there.

1398872950

Roll20 Team

Was this on Dev or or Main?

1398887637

Main. I have to use <a href="https://app.roll20.net/editor/?forcelongpolling=true" rel="nofollow">https://app.roll20.net/editor/?forcelongpolling=true</a> to make it work and even then it is super laggy. And it worked fine up untill i sub to mentor status :(

1398955553

Roll20 Team

Are you using Chrome or Firefox? Sounds like maybe upgrading (which enabled Dynamic Lighting) may be the culprit?

1398958867

I use firefox. I downloaded chrome and it wouldnt work there either.

1398958930

Roll20 Team

If you load up Chrome, and in the URL bar type in "chrome://gpu", it should tell you if you have hardware acceleration. What does it say there?

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Graphics Feature Status Canvas:Hardware accelerated 3D CSS:Hardware accelerated Compositing:Hardware accelerated on all pages and threaded CSS Animation:Accelerated and threaded Flash 3D:Hardware accelerated Flash Stage3D:Hardware accelerated Flash Stage3D Baseline profile:Hardware accelerated Video:Hardware accelerated Video Decode:Hardware accelerated Video Encode:Hardware accelerated WebGL:Hardware accelerated

1398964280

Is that what you needed or all that wall-o-text?

1399056711

Was there anything else you needed? Because my issue still persists without that link..

1399069415

Michael S.

Plus

I'm experiencing the exact same issue. Using Chrome. Started in happening in the last week.

1399072917

use that link I posted for now. It helps. Always click launch or join campaign then past the entire link as if thats the link you need to join and it loads. I supposed they are working on a solution. Technology is finicky and take a while :)

1399253853

Any news on this bug? Been a few days since I gave you the info you asked for and I'm still having issues with the loading

1399293570

CloneRitsu

I'm having the same issue. It worked last week when i joined for a chat discussion and now it keeps me on the loading screen. I have done all of which the wiki for trouble shooting suggests, restarted and shutdown my laptop 4 times each, and still stuck on the damn loading.

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Edited 1399294650

Roll20 Team

@CloneRitsu: Have you tried this workaround yet? (It was mentioned earlier in this thread, but just in case, here's the link to the original): <a href="https://app.roll20.net/forum/post/697074/#post-748" rel="nofollow">https://app.roll20.net/forum/post/697074/#post-748</a>... @Carodwen: Just to confirm, you're saying you're still having issues with loading the game, but using the longpolling=true workaround is working for you? Or is there another issue you're seeing? Joining without the workaround should hopefully be fixed sometime this week. This is on Firebase's (our real-time server provider) end not ours so unfortunately we can't do anything directly to speed up the process.

1399337868

Well sometimes it works and sometimes the rages auto refreshes non stop. :( So far it works when it counts though

1399337908

I understand. I figured you were working on it :) Was just fishing for an update Have a great evening

1399382667

Roll20 Team