Community Forums: Support ticket I made needs to be responded to ASAP

1587068653

Pro

I find the new subscription page difficult to navigate and made an error when paying for 1 month of Pro and bought 12 months. I don't know where else to write this, but I really can not afford to drop $100 at this time so I really need this ticket resolved quick.

1587070412

Rabulias

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For security and privacy in financial matters, your best bet is to send an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.

1587070873

Jake W.

Pro

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I did, I just really need it responded too as soon as possible.

1587072402

[Deleted]

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I've done this before. They respond pretty quickly. The thing that sucks, and out of their control, is that your bank will hold onto that money for about 3 days (in my experience).

1587072529

Jake W.

Pro

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They usually respond to my tickets quickly, but in these trying times I need it a bit faster.That 3 days hold is one reason.

1587075584

Nicholas

Roll20 Team

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Hello Jake W. -  Okay, I found your ticket in our system and have responded. As such, I'm going to go ahead and close this post. Thanks!

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Support ticket I made needs to be responded to ASAP