Community Forums: Support ticket I made needs to be responded to ASAP

1587068653

I find the new subscription page difficult to navigate and made an error when paying for 1 month of Pro and bought 12 months. I don't know where else to write this, but I really can not afford to drop $100 at this time so I really need this ticket resolved quick.

1587070412

Rabulias

Permalink Quote

For security and privacy in financial matters, your best bet is to send an email to <a href="mailto:team@roll20.net" rel="nofollow">team@roll20.net</a>.

1587070873

Jake W.

Permalink Quote

I did, I just really need it responded too as soon as possible.

1587072402

[Deleted]

Permalink Quote

I've done this before. They respond pretty quickly. The thing that sucks, and out of their control, is that your bank will hold onto that money for about 3 days (in my experience).

1587072529

Jake W.

Permalink Quote

They usually respond to my tickets quickly, but in these trying times I need it a bit faster.That 3 days hold is one reason.