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Couldn't hear one player over Video

One on one game. We could see each other and he could hear me but I couldn't hear him: ---- Jeff  Stats ---- Video SENT, Avg Per Second     NACK: 0,0,0,0 Pks Sent: 8.52,0,2.16,3.07 Video RECEIVED, Avg Per Second   Jitter: 0,0,0,0     NACK: 0,0,0,0 Pks Rcvd: 4.03,0,1.26,2.38 Pks Lost: 0,0,0,0 Audio SENT, Avg Per Second     NACK: 0,0,0,0 Pks Sent: 15.76,0,5.56,8.47 Audio Received, Avg Per Second   Jitter: 0.12,0,0.08,0.05     NACK: 0,0,0,0 Pks Rcvd: 15.76,0,5.54,8.46 Pks Lost: 0,0,0,0 ---- END Jeff  Stats ---- ----- Personal LOG ----- Loading Roll20 Chat Event Handlers Number of other Players: 1 Broadcast Type: both Receive Type: both Started local media Handle Signalling Video Quality: medium Connection INIT: Jeff Offer TO: Jeff Candidate TO: Jeff  | HOST udp Candidate TO: Jeff  | HOST udp Candidate TO: Jeff  | STUN udp Candidate TO: Jeff  | STUN udp Candidate TO: Jeff  | HOST tcp Candidate TO: Jeff  | HOST tcp Candidate TO: Jeff  | TURN udp Candidate TO: Jeff  | TURN udp Answer FROM: Jeff Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate TO: Jeff  | TURN udp Candidate TO: Jeff  | TURN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Jeff  joined CONNECTED: Jeff  | STUN/STUN Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp All Message FROM: Jeff     disc     1589490008550 Heard DISCONNECT from Jeff CLOSING CONNECTION TO Jeff  (GOT DISCONNECT) Connection CLOSING: Jeff Connection CLOSED: Jeff Jeff  is now OFFLINE Offer FROM: Jeff Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Connection INIT: Jeff Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp Answering TO: Jeff Candidate FROM: Jeff  | TURN udp Candidate TO: Jeff  | HOST udp Candidate FROM: Jeff  | TURN udp Candidate TO: Jeff  | STUN udp Candidate TO: Jeff  | HOST tcp Candidate TO: Jeff  | TURN udp Jeff  joined CONNECTED: Jeff  | STUN/STUN Titus ADDING Jeff  to whisper. Titus REMOVING Jeff  from whisper. Reconnect! Send All Message:     disc     1589490035651 Connection CLOSING: Jeff Connection CLOSED: Jeff Titus is now OFFLINE Number of other Players: 1 Broadcast Type: both Receive Type: both Started local media Handle Signalling Video Quality: medium Connection INIT: Jeff Offer TO: Jeff Candidate TO: Jeff  | HOST udp Candidate TO: Jeff  | HOST udp Candidate TO: Jeff  | STUN udp Candidate TO: Jeff  | STUN udp Candidate TO: Jeff  | HOST tcp Candidate TO: Jeff  | HOST tcp Candidate TO: Jeff  | TURN udp Candidate TO: Jeff  | TURN udp Answer FROM: Jeff Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate FROM: Jeff  | HOST udp Candidate TO: Jeff  | TURN udp Candidate TO: Jeff  | TURN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | STUN udp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Candidate FROM: Jeff  | HOST tcp Jeff  joined CONNECTED: Jeff  | STUN/STUN Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp Candidate FROM: Jeff  | TURN udp ---- END Personal LOG ----
Hi DeandGeezer, Please carefully work through our Video and Voice ChatTroubleshooting guide being sure to provide the the bug report template located at the bottom. Once complete, please post your results. Thank you!