Module Map Will Not Load (As Player)

Detailed description of the problem I'm currently playing The Curse of Strahd module being DMed by my friend. We just got into town (SPOILERS) and encounter the two children that direct us to the "Murder House". When we switch to the new map for the house, it will not load. It instead shows Loading... and starts running through all the "loading" sub lines very rapidly and will not load the map. Even after waiting over 15 minutes. All other maps seem to load fine. I haven't had this issue with any other maps in that game or others. Minimum number of steps to reproduce the problem sign in, launch The Curse of Strahd game, problem reproduced. Description of setup Browser ( Google Chrome ) + Version ( Current? it updated 2 months ago ) Browser Addons/Extensions ( none ) Operating System ( Windows 8 ) Javascript is enabled Anti-virus is not blocking content on browser Bug Triage Results Please carefully work through to the first three steps of our guide to  Solving Technical Issues : Yes I went through all the steps. Nothing worked.

Ask your DM is they are using the beta-testing Updated Dynamic Lighting (UDL) on that page. If they are, ask them to switch to the Legacy Dynamic Lighting and see if that makes a difference.

Rabulias said: Ask your DM is they are using the beta-testing Updated Dynamic Lighting (UDL) on that page. If they are, ask them to switch to the Legacy Dynamic Lighting and see if that makes a difference. it's all how the module is preset. so i would assume basic dynamic with advance FoW. they aren't changing any settings.

after talking to the DM, it looks like he is using the new dynamic lighting. we also checked a couple other maps and confirmed that i can not see anything with the new dynamic lighting.

Was your DM able to switch those pages to LDL and were you able to get in then?

Remind them not to turn on Global Illumination at the same time as Advanced Fog of War. The performance-killing bug of this combo is one of the main reasons they are working on a DL upgrade. I would also recommend against using the DL upgrade in its current state of development. Stick with Legacy for the time being.

I have also encountered this error many times when playing this game. You can use the mod version to fix it

Rabulias said: Was your DM able to switch those pages to LDL and were you able to get in then? that's what we ended up doing. Laurie G. said: I have also encountered this error many times when playing this game. You can use the mod version to fix it if you taking about the Better Roll20 Tools extension, that did not fix it. keithcurtis said: Remind them not to turn on Global Illumination at the same time as Advanced Fog of War. The performance-killing bug of this combo is one of the main reasons they are working on a DL upgrade. I would also recommend against using the DL upgrade in its current state of development. Stick with Legacy for the time being. it appears that it's not a performance issue, but more of a load error.