You could: point them to the documentation for the D&D 5E by Roll20 sheet, look up a (recent) Youtube guide on the Roll20 5E sheet or you could look at the other 5E sheet options . (This would cause problems with the stats not transferring completely for both PCs and NPCs if you switch the 5e sheet used in your game) There might be other options but this is what I can think of on the spot. Are your players new to Roll20, and/or D&D 5E? Some of the problems might come from more general unfamiliarity with Roll20 or D&D 5E, rather than with the specific character sheet. What are the problems they are having? Some things could be coveded by: <a href="https://wiki.roll20.net/Roll20_FAQ" rel="nofollow">https://wiki.roll20.net/Roll20_FAQ</a>