Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
×

Cookie Preferences

We use Cookies to help personalize and improve Roll20. For more information on our use of non-essential Cookies, visit our Privacy Policy here.
Create a free account

Uh bought a product and money got paid from account but didn't actually get the product

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Uh bought a product and money got paid from account but didn't actually get the product
1596167183
JJL
Pro
Permalink for 9019789 Quote
So I already made help center request on this, but wanted to ask if this bug has happened to anyone else since I'm really confused about why this happened in first place :'D
1596168788
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Permalink for 9019887 Quote
What was the product? Some folks look in the wrong place for what they've bought. I.e. buy a module but don't realize that they've purchased an addon.
1596178053
JJL
Pro
Permalink for 9020186 Quote
I bought Slithering. And I know I didn't get the module, the page would allow me to buy it again and I can't select it as module to create room with.
1596178806
Steven P.
Permalink for 9020207 Quote
Happened to me yesterday with the Pathfinder 2e Core Rulebook/Compendium, still waiting on a response from the help center, they must really be slammed right now.
1596222114
JJL
Pro
Permalink for 9021598 Quote
Well good to know its not unique problem at least, but yeah hoping it gets fixed sooner than later
1596225603
Atlau
Roll20 Team
Permalink for 9021869 Quote
Hey there! Sorry for the trouble, these issues should now be resolved. Let me know if you have any more problems with this. ~ Ellie Kat
1596226475
Steven P.
Permalink for 9021916 Quote
Awesome, fixed for me, thank you support team <3
1596226498
JJL
Pro
Permalink for 9021917 Quote
Woo :D
You must Login to your Roll20 Account to post a reply.

© Roll20, LLC · Acknowledgements · Terms of Service & Privacy Policy · DMCA · Cookies · Support · Contact Us · Careers · On Social Media: Roll20 on TikTok Roll20 on Facebook Roll20 on Twitter Roll20 on YouTube Roll20 on Twitch Roll20 on Instagram

Roll20 Homepage DriveThru DMs Guild Roll20 Characters Dungeon Scrawl Pathfinder Infinite Starfinder Infinite

Roll20® is a Registered Trademark of Roll20, LLC. All rights reserved.