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Voice Chat Issues - Two players can't hear one another

Hi, I'm running a game where we've had to switch to Discord for audio because two players can't hear one another.  We try again every session but always fall back to Discord.  It's always the same two players.  They can each hear all the other players and all the other players can hear them but they can't hear one another.  No amount of reconnecting, trying different browsers, or anything else we thought up seems to help. Any thoughts?  Are there other steps we should take?  Is there any debugging information that any of us can capture that might help diagnose what's going wrong? Thanks!
1605197798
Kraynic
Pro
Sheet Author
You might have those players have a go with the troubleshooting info on the wiki if they haven't already done so. <a href="https://wiki.roll20.net/Video_and_Voice_Chat_Troubleshooting" rel="nofollow">https://wiki.roll20.net/Video_and_Voice_Chat_Troubleshooting</a>
Thanks for the link.&nbsp; I think that this point we've gone through everything there except gathering the RTC debug log.&nbsp; I'll see if I can get them together to reproduce the problem and submit the files for a proper bug report .