Jan Loos - Bug Reporting Page

Thank you for buying one of my products on Roll20. I have created this post for you for technical support. If you find any errors in my products, you can tell me by replying to this thread. At the start of your reply, please specify the name of the product. After that, describe the technical issue that you are having. I'll get back to you as soon as possible.

Heist at Masterwork Museum of Magnificence - I have purchased but when I start a new game none of the maps and characters don't load in. 

Hi Kyle, Sorry to hear that. I think something went wrong on Roll20's side, I experience the same problem. Let me contact them directly to see what the issue is. I hope to figure this out for you as soon as I can. I'll keep in touch through this message thread.

I also am having the same issue of nothing showing up at all when I launched it after purchasing it.

I've contacted Roll20 support. Just waiting for them to reply on how to proceed forward. Sorry for the inconvenience

I haven't had a response yet. Hopefully this will be solved after the weekend. I'll keep you guys updates.

Thanks for the update Eve.

Here is an update for the Heist of Masterworks Museum of Magnificence buyers. We are waiting for a patch, one of the maps isn't functioning properly. The rest of the pack is working, so if you want to take a peek or start reading the handouts, you can install the adventure as an add-on. Sorry for the inconvienience. I'll let you know when I know more.

Heist at Masterwork Museum of Magnificence has been fixed. If you have installed it before, you might need to do a hard refresh to clean your cache. Sorry for the inconvienience!

just bought this, it says it includes character sheets and NPCs but, when I click on token to check character sheet it just lists page number for kobold press compendium. Do I also have to buy this compendium as well??

No, the sheets should be there, click the next tab with the statistics, that should be filled out. The kobold press reference is there if you want to find the original entry.

Thanks, It didn't load the character sheets in when I created the game. delete and reload game brought it up.  Roll20 issue overcame.

Good to hear! Enjoy the game :)