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Maps worked fine last week, now players just see white on map

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Maps worked fine last week, now players just see white on map
1626811615
Thunden
Pro
Permalink for 10260365 Quote
Help! Played a great game last week - however when players logged in the maps have crashed to white and players who relogged also saw the map crash. Turning off Dynamic Lighting fixes it but ruins the game as everything is visible. Any pointers please?
1626811712
Andy M.
Plus
Permalink for 10260368 Quote
I have also seen this and its ruined a nights gaming for me and my group
1626813964

Edited 1626814076
GM | Connor
Permalink for 10260457 Quote
Same thing has happened to me. Logging in tonight to do final prep ahead of tomorrow and half of my maps are ruined covered full white or patches that look like it covers token vision in white. Experienced in both latest versions of firefox and chrome.
1626814004
GM | Connor
Permalink for 10260461 Quote
1626814981
Odsh
Permalink for 10260514 Quote
Same problem here. Images on the map layer are either partially or completely white. This seems to be linked to dynamic lighting. It's unplayable...
1626815305

Edited 1626815325
Odsh
Permalink for 10260520 Quote
From what I can see, every part of the map that has been revealed to a player is white (to the GM at least). The white parts override everything else, meaning that you don't even see the tokens.
1626815716
Sidibuzz
Plus
Permalink for 10260533 Quote
Same thing here: My players see the exact opposite of what they are supposed to see... (first picture with daylight mode and the second without daylight (but with a light source in the room))  
1626815995
Andrew Mikes
Pro
Permalink for 10260549 Quote
I am also having this problem. Maps were working as early as this morning. Turning off daylight mode and placing a torch on the dynamic lighting layer with infinite range is working for me.
1626816205

Edited 1626816571
Eve
Roll20 Team
Permalink for 10260564 Quote
Thanks for making us aware of this. We're looking into what's causing it right now and I'll update you once more information is available. Edit: An update came quicker than I expected. We've identified the problem and are working on a fix.
1626818517
Eve
Roll20 Team
Permalink for 10260647 Quote
We've got a fix out to resolve this issue. If you're still having trouble try following the steps in Reporting a Bug to clear your cache and if the problem continues after that reach out for support via our Help Center .

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