Using webm files

I'm trying to use some webm files and having serious issues.

According to the official documentation on best practices for files on Roll20, webm files are supported.  As a Pro subscriber, I'm supposed to be able to use up to 10MB files.  I'm trying to upload a webm file that is only 1.2MB in size, which is significantly smaller than the threshold.  I've also done this with Firefox and with Edge, both updated to the newest version.  I've also done this after disabling all extensions, blockers, etc.

The upload bar shows up when I begin the upload.  However, it never fills or moves.  Just sits there as a gray bar.  It never actually uploads to the library, but if I close my browser and reconnect to the game, the item shows up.  It isn't a valid file though, which implies that the upload is not completed.

Upload after 15 minutes:

What am I supposed to do here?

Roll20 extensively modifies and optimizes the webm as it uploads. I have rarely worked with webm,but I have seen reports of over an hour for uploading such a file.

keithcurtis said:

Roll20 extensively modifies and optimizes the webm as it uploads. I have rarely worked with webm,but I have seen reports of over an hour for uploading such a file.

It's still sitting at the same non-position after 45 minutes.  And when I was testing, I let it run overnight.  I should have clarified that this is not changing at all even over the course of eight or nine hours.

Are you dragging the file from a zipped folder or a compressed hard drive?  If so, I too experience this bug, the timer never clears, if you refresh the page, you get a new upload in the images tab though that is the image you were trying to upload.  

This will happen alot if you grab your art from google drives cause the artists very often put them all in zips so they download easier.  Then you open the folder in windows 8+ and forget its a zip and drag and drop it into roll20.  

DM Eddie said:

Are you dragging the file from a zipped folder or a compressed hard drive?  If so, I too experience this bug, the timer never clears, if you refresh the page, you get a new upload in the images tab though that is the image you were trying to upload.  

This will happen alot if you grab your art from google drives cause the artists very often put them all in zips so they download easier.  Then you open the folder in windows 8+ and forget its a zip and drag and drop it into roll20.  

I copied it out of it's ZIP folder and moved it to my desktop before attempting to upload it.  But yeah, that's a good catch too.

Peregrine said:

keithcurtis said:

Roll20 extensively modifies and optimizes the webm as it uploads. I have rarely worked with webm,but I have seen reports of over an hour for uploading such a file.

It's still sitting at the same non-position after 45 minutes.  And when I was testing, I let it run overnight.  I should have clarified that this is not changing at all even over the course of eight or nine hours.

Ah yeah, that amount of time is not normal. I would suggest capturing a Console Log (Chrome, Firefox) from the time of the upload attempt and using it as the basis of a Help Center Request.

Also, these pages might be of some help:

Image/Audio Upload Troubleshooting

Best Practices for Files on Roll20

You should open a new tab, load into roll20, any session and check if the file is there already.  When that bug happens to me, its there in the art library and its just the window that fails to close/respond.  

keithcurtis said:

Peregrine said:

keithcurtis said:

Roll20 extensively modifies and optimizes the webm as it uploads. I have rarely worked with webm,but I have seen reports of over an hour for uploading such a file.

It's still sitting at the same non-position after 45 minutes.  And when I was testing, I let it run overnight.  I should have clarified that this is not changing at all even over the course of eight or nine hours.

Ah yeah, that amount of time is not normal. I would suggest capturing a Console Log (Chrome, Firefox) from the time of the upload attempt and using it as the basis of a Help Center Request.

Also, these pages might be of some help:

Image/Audio Upload Troubleshooting

Best Practices for Files on Roll20

I did exactly that, actually.  The console logs kept showing a weird 403 error in there for an AWS URL.  Not sure if that's related, or some other process that's running in the editor maybe.  Fingers crossed that they can figure this out, as it's apparently been happening for years (based on other forum messages).

DM Eddie said:

You should open a new tab, load into roll20, any session and check if the file is there already.  When that bug happens to me, its there in the art library and its just the window that fails to close/respond.  

I've done that, and found that the file shows up but won't be transferred over to the editor.  It's almost as though the file didn't fully upload.

I've been trying to upload this file for 24 hours, and it's still showing 0 progress.  I submitted a ticket to Roll20, which promptly got swept under the rug of "it's with our Development team".  In fact, they told me that I could track the progress in this very forum - and there's nothing here.

Roll20, give me a reason to keep giving you money.

Peregrine said:

I've been trying to upload this file for 24 hours, and it's still showing 0 progress.  I submitted a ticket to Roll20, which promptly got swept under the rug of "it's with our Development team".  In fact, they told me that I could track the progress in this very forum - and there's nothing here.

Roll20, give me a reason to keep giving you money.

Open the file in gimp, save it as a jpg, and upload it.  Its probably a corrupt file or its not passing a copyright filter.  

DM Eddie said:

Peregrine said:

I've been trying to upload this file for 24 hours, and it's still showing 0 progress.  I submitted a ticket to Roll20, which promptly got swept under the rug of "it's with our Development team".  In fact, they told me that I could track the progress in this very forum - and there's nothing here.

Roll20, give me a reason to keep giving you money.

Open the file in gimp, save it as a jpg, and upload it.  Its probably a corrupt file or its not passing a copyright filter.  

It's a webm (animated) file.  I have static versions, but I want to take my game to the next level.  Plus, webm files are supported officially.  This isn't the first thread about this issue, either:

3 years ago

https://app.roll20.net/forum/post/7188511/slug%7D

2 years ago

https://app.roll20.net/forum/post/8082942/slug%7D

https://app.roll20.net/forum/post/7808980/slug%7D

https://app.roll20.net/forum/post/7329860/slug%7D

https://app.roll20.net/forum/post/7872323/slug%7D

https://app.roll20.net/forum/post/7389412/slug%7D

https://app.roll20.net/forum/post/7646553/slug%7D

1 year ago

https://app.roll20.net/forum/post/8832854/slug%7D

https://app.roll20.net/forum/post/8469184/slug%7D

https://app.roll20.net/forum/post/8894149/slug%7D

https://app.roll20.net/forum/post/9273994/slug%7D

https://app.roll20.net/forum/post/8569006/slug%7D

https://app.roll20.net/forum/post/8550858/slug%7D

https://app.roll20.net/forum/post/9211999/slug%7D

https://app.roll20.net/forum/post/9802036/slug%7D

https://app.roll20.net/forum/post/9305515/slug%7D

2 months ago

https://app.roll20.net/forum/post/10545094/slug%7D

And these threads only represent a portion of the total.  If you go to the forums and search for "webm" or "gif" you'll find dozens of threads about this issue.  But somehow, I'm supposed to believe that Roll20 will actually take this seriously and fix it now that I've reported it?

I was absolutely serious when I demanded that Roll20 give me a reason to keep giving them money.  I'm fed up with this whole "it's supported but it doesn't work, and we don't do shit about it" kind of attitude that they're displaying.

Oohhhh, my bad, ok in that case that changes things entirely.  gifs for me are about 1 hour for every 100k size.  How large is your gif? 

DM Eddie said:

Oohhhh, my bad, ok in that case that changes things entirely.  gifs for me are about 1 hour for every 100k size.  How large is your gif? 

It's not a gif.  It's a webm file.  As I said in the OP, it's about 1.2 MB in size.

Isn't there a thread in the suggestions forum to support webm-Files? Although it may be stated that Roll20 supports Webm I think it just does not work as the Information about this is wrong and that many others have experienced the exact same Problem...