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Crosshair selection cursor disappears after switching layers

As of a day or so ago, I'm experiencing a problem where my selection cursor stops showing a crosshair. It took me a while to figure out why this was happening, but I've got it down now. 

I'm a GM, and I have items and objects to shuffle around on my map or GM layer. But as soon as I toggle to it and back to the game layer, my cursor won't change back into a crosshair when mouse I over over something interactable (like a token). It stays an arrow. This happens for every item on the game layer.

Now, I can still select objects and move them around, I just don't get the visual cue of the crosshair. And after I move an object around and release it, the crosshair comes back, but only for that object. If I refresh the page, everything's fine (until I switch layers).

Is this happening for anyone else? 


Yes; it's happening for me. Firefox 104.0, MacOS Catalina 10.15.7, no extensions.

Also noted by Jay in this thread: https://app.roll20.net/forum/post/11056136/cant-upload-images-to-the-vtt-anymore-by-drag-and-drop

August 27 (2 years ago)
Gauss
Forum Champion

Do you have reproduction steps we could follow? Might help track this one down. 

Sure. It's very simple. Go into a map and verify that, on the object layer, you see a crosshair over a token. Then, switch to GM layer and click somewhere (or move a piece on the GM layer). Then, flip back to the object layer. If you're like me, the crosshair will be gone even when you hover over that same token. 

Thanks for looking into it!

August 27 (2 years ago)
Gauss
Forum Champion

Well that is repeatable. Confirmed :)

@Sarah R. Cohen, is that what you are experiencing?

August 27 (2 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Very odd. I can also reproduce this, but the crosshair cursor eventually returns. If I move a token afterward, click somewhere else and then hover over the token again, the crosshairs are back.

August 27 (2 years ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

Even weirder, it appears to be a per token behavior. If I "clear" one by moving it and reselecting, the cross hairs reappear for that token. But only that token. Each one must be "cleared" individually. I can see how this would be annoying, particularly for setups where you are not always sure what layer a token was on, but it's fortunately not removing any functionality, just degrading the interface (i.e. the game is still playable if and until they fix it)

@Gauss: Yes. My experience is the same as that of camelotcrusade and keithcurtis.

Thanks for continuing to research this, everyone. It's still happening for me, but hopefully roll20 can get to the bottom of it. Do we know if tech support has it on their radar?

August 28 (2 years ago)
Jay
Pro

Happening the same here. You'd think it's minor, but it really does throw me off and make token/image selection harder.

August 28 (2 years ago)

Same.  I was messing with Strahd for the game today and was perplexed as to why the crosshairs had vanished.  The game is playable, but it's annoying and hopefully fixed soon. 

August 29 (2 years ago)

Edited August 29 (2 years ago)

Same thing... I was working on my campaign for tomorrow night's game session, and the cursor behavior is whack. I can still do what I need to do, but it's no longer intuitive.

August 29 (2 years ago)

Edited August 29 (2 years ago)

Same for me. I can hover over the tokens all I want, there is NO visual clue I can click on / interact with them! This needs to be fixed ASAP cause it is REALLY annoying! It happens btw. on every layer I am on... (and definitely came with the recent Update for token bars!)

EDIT: Seems to be fixed!

EDIT: STILL NOT fixed. It works sometimes but it is seemingly RANDOM!


August 29 (2 years ago)

You guys working on fixing it?  It's super annoying.  I didn't realize how important that crosshair was until it vanished. 

August 30 (2 years ago)
Gauss
Forum Champion

Just a note folks, while the forums are great for identifying bugs, they are not where the Devs want information sent to actually report the bugs. They prefer bug reports via the help center. 

With that said, I have forwarded the information to the Devs. Perhaps you will want to do the same via the help center. 

It'd be even better to submit a request via Roll20 Product Portal and just linking the thread that has informations on it as it is not possible to upload any images there...


Gauss said:

Just a note folks, while the forums are great for identifying bugs, they are not where the Devs want information sent to actually report the bugs. They prefer bug reports via the help center. 

With that said, I have forwarded the information to the Devs. Perhaps you will want to do the same via the help center. 




September 17 (2 years ago)

Have you guys heard anything back? It's still happening for me.

September 20 (2 years ago)

It is still happening.  Are they actively working on it? 

October 25 (2 years ago)

Edited October 25 (2 years ago)
Jay
Pro

Bump to say this is still happening to me. I've submitted a bug report.

For me as well (both Chrome and Firefox), but I gave up complaining about it.


Jay said:

Bump to say this is still happening to me. I've submitted a bug report.

Same here, on both accounts. Thanks for putting in a bug report, Jay.