Nameplates and Health Bars are missing

I have been running a game for close to 2 years and have had no issues with nameplates and health bars being visible to my players. But randomly they both vanished for my players, they were only able to see their own and not even the other player token nameplates and health bar. To my knowledge I had not installed any new API scripts or changed any settings to cause this. I made sure that the option was selected in the token's settings, I disabled all of my API's, I even tried to reset the default settings for them. The problem is still going, so any suggestions on what could be wrong?

Since the latest update for tokens / bars there is the option to only show them on Hover (if a player hovers over that token). Each player / DM needs to set this up for him / herself. Can you check if this is the case for your players? OR is it completely random whether those are displayed or not? Can you post a screenshot of the token settings for a token the nameplate / bars have vanished?

This started to happen in my game as well. While we were playing, a random player's token bar (showing hit points) would disappear. At first I thought it was for only the one player, but then another started having the same issue. If they or I delete the token from the VTT and drop a new one from the journal the bars reappear, but then later disappears again ... or not. The problem is random, and when it does occur it usually takes a few minutes for it to happen. This happens while on the same page/map. If I copy/paste the players' tokens to a new map, the token bar visibility stays the same. If I delete the token and pull new ones from the journal, they all appear correctly, but then after a while one or more of them will disappear. The next day, with no players in the game, I was setting up a map for an upcoming session. All the player's tokens were on the map. After moving one of the player's tokens (I was checking visibility with CTRL-L) its token bar disappeared after I dropped it to a new location. After I deleted and replaced the token I resumed working for about another half an hour but the problem, of course did not repeat (likely because I had intended to create a console log to send with a bug report - a variant of Finagle's Law).

TheMarkus1204 said: Since the latest update for tokens / bars there is the option to only show them on Hover (if a player hovers over that token). Each player / DM needs to set this up for him / herself. Can you check if this is the case for your players? OR is it completely random whether those are displayed or not? Can you post a screenshot of the token settings for a token the nameplate / bars have vanished? Here are two screenshots to show the settings for the nameplate with the token settings and on the game screen with the game option for them to be set to hover mode as off. I am really hoping this is just something basic  that I am missing, I also have listed the API's that I have installed.  

Rick A. said: This started to happen in my game as well. While we were playing, a random player's token bar (showing hit points) would disappear. At first I thought it was for only the one player, but then another started having the same issue. If they or I delete the token from the VTT and drop a new one from the journal the bars reappear, but then later disappears again ... or not. The problem is random, and when it does occur it usually takes a few minutes for it to happen. This happens while on the same page/map. If I copy/paste the players' tokens to a new map, the token bar visibility stays the same. If I delete the token and pull new ones from the journal, they all appear correctly, but then after a while one or more of them will disappear. The next day, with no players in the game, I was setting up a map for an upcoming session. All the player's tokens were on the map. After moving one of the player's tokens (I was checking visibility with CTRL-L) its token bar disappeared after I dropped it to a new location. After I deleted and replaced the token I resumed working for about another half an hour but the problem, of course did not repeat (likely because I had intended to create a console log to send with a bug report - a variant of Finagle's Law). Sadly, it is constant for all tokens which is why I am assuming that it is something that I did wrong and am just not able to figure out what I did. The problem is that I usually do not mess with the game universal settings and just the token settings. The tokens will show the nameplate for only the people that controls said token.

Out of curiosity, have you installed the HealthAuraColors script? That messes with name permissions, though it is not obvious.

keithcurtis said: Out of curiosity, have you installed the HealthAuraColors script? That messes with name permissions, though it is not obvious. I have not, the closest to that is the TurnMarker API script.

My advice is to try one more time after deleting cache and cookies. If that does nothing, the best bet is to collect a Console Log ( Chrome , Firefox ), and file a  Help Center Request .

keithcurtis said: My advice is to try one more time after deleting cache and cookies. If that does nothing, the best bet is to collect a Console Log ( Chrome , Firefox ), and file a  Help Center Request . I just cleared them both and nothing happened unless there is one in the game that does the same thing. Where do I find the Console Log at, I never heard of this before. Thank you for your help with this.

Joshua C. said: keithcurtis said: My advice is to try one more time after deleting cache and cookies. If that does nothing, the best bet is to collect a Console Log ( Chrome , Firefox ), and file a  Help Center Request . I just cleared them both and nothing happened unless there is one in the game that does the same thing. Where do I find the Console Log at, I never heard of this before. Thank you for your help with this. The info on how to gather those are in the links in the post you quoted.

Exactly. It's different in Chrome and in Firefox, those links will tell you how to do it in either supported browser.

+1 I'm having the same issues. I have the checkbox enabled to be able to see and edit for all 3 bars and nameplates, but they are not visible. The only way for the players to be able to see them if they have control of the character handout attached to it, or in the case of a generic token, if that player is assigned  to it. I've been running this game since shortly after Covid lockdowns started, and the players have been able to see those bars on tokens they do not control up until out last session about a month or so ago. What's the point of a check box for players to see a bar (as a GM only settable option) if it doesn't allow them to see the bar? I thought that maybe cookies or other data might be causing this issue, so I did clear cookies and other browsing data (Chrome), with no change. Will test in Firefox. Edit: Just checked in Firefox, no difference.