Issue Uploading background maps. Freezing during upload.

Detailed description of the problem Upload freezing when uploading image (Less then 5mb). image to be used as Battlemap. Minimum number of steps to reproduce the problem 1, only on thing needed to do. Description of setup Firefox 107.0 Adblock plus Adblocker Ultimate Magic actions for youtube nordpass Windows 10 Bug Triage Results Please carefully work through to the first three steps of our guide to Reporting a bug : Step 1: Make sure to use the right browser . &nbsp; Using Firefox and tried Opera Gx same result Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions. have tried this, and nothing. Step 3: Clear your cache have done. If none of the above succeed in resolving the problem, please provide the following information: When i drag a image to roll20, to use as a background/battle map it freezes during upload. Results from steps 1-3. Nothing changed. Step by step reproduction instructions. When i drag a image to roll20, to use as a background/battle map it freezes during upload. Your computer settings Firefox 107.0 Windows 10 Javascript is enabled Hardware acceleration is enabled Adblock plus Adblocker Ultimate Magic actions for youtube nordpass Debounced init page! vtt.bundle.js :26492:100610 Source map error: Error: request failed with status 404 Resource URL: <a href="https://app.roll20.net/assets/base.css?1668723864" rel="nofollow">https://app.roll20.net/assets/base.css?1668723864</a> Source Map URL: bootstrap.css.map Cookie “rack.session” has been rejected because it is already expired. reqimage Cookie “rack.session” has been rejected because it is already expired. 346109845 Cookie “rack.session” has been rejected because it is already expired. 346109845 Cookie “rack.session” has been rejected because it is already expired. 346109845 Cookie “rack.session” has been rejected because it is already expired. 346109845 Uncaught TypeError: window.DD_RUM is undefined C <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 E <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 vtt.bundle.js :24591:69667 Cookie “rack.session” has been rejected because it is already expired. ping Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <a href="https://s3.amazonaws.com/files.d20.io/images/315918940/7NjMotxEhDgxg4WU3DVGOQ/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669469037&amp;Signature=Mf5LJqnZ8YWTvFud%2F2jKu8R0f5E%3D" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/315918940/7NjMotxEhDgxg4WU3DVGOQ/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669469037&amp;Signature=Mf5LJqnZ8YWTvFud%2F2jKu8R0f5E%3D</a> . (Reason: Multiple CORS header ‘Access-Control-Allow-Origin’ not allowed). Cookie “rack.session” has been rejected because it is already expired. 14313699 Uncaught TypeError: window.DD_RUM is undefined C <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 E <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 vtt.bundle.js :24591:69667 Cookie “rack.session” has been rejected because it is already expired. ping Uncaught TypeError: window.DD_RUM is undefined C <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 E <a href="https://cdn.roll20.net/production/vtt.bundle.js" rel="nofollow">https://cdn.roll20.net/production/vtt.bundle.js</a> : 24591 2 vtt.bundle.js :24591:69667 Debounced init page! 2 vtt.bundle.js :26492:100610

Hi Nkoh! Very thorough report! The best place to send this info to get it in front of the Roll20 team is through a&nbsp; Help Center Request . Most of the forum help is community help. Out of curiosity, what is the format of the image? Animated images like .webm can take an extraordinary amount of time to process upon upload. Also, have you checked to make sure you have not exceeded your storage quota? You can find it on your account page. If this is the case, and you need to make some room, Check your myAudio uploads first, if you have any. Those files are typically much larger and less critical.

JPG File (.jpg) Size: 2,23 MB (2&nbsp;344&nbsp;207 bytes) My storage quota is. Storage Quota: 100MB Your storage quota is the amount of digital assets that you can store on Roll20. It doesn't include art that you use from built-in sets or from web searches. It only includes the space used by images and audio you upload from your computer. Images &amp; Animations: 62.0 MB (61%) Audio: 0.0 B (&lt;1%) Token Markers: 0.0 B (&lt;1%) PDFs: 0.0 B (&lt;1%) Free Space: 38.0 MB

Sending to Help center as well. here is the Updated log anyways. Firebase Offline vtt.bundle.js:26461:128504 Player -NHF_qlRz9--YMqxTYjH is offline... vtt.bundle.js:24039:133900 Firebase Online vtt.bundle.js:26461:128291 Joined channel 'campaign:14313699' successfully Object {&nbsp; } vtt.bundle.js:24591:94545 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. editor Some cookies are misusing the recommended “SameSite“ attribute 44 Cookie “rack.session” has been rejected because it is already expired. editor Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). moz-extension:136:52 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <a href="https://browser.sentry-cdn.com/5.15.4/bundle.min.js" rel="nofollow">https://browser.sentry-cdn.com/5.15.4/bundle.min.js</a>. (Reason: CORS request did not succeed). Status code: (null). None of the “sha384” hashes in the integrity attribute match the content of the subresource. editor Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). sandbox eval code:9:350 JQMIGRATE: Logging is active jquery.migrate.js:20:10 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1444:6 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1450:5 Loading failed for the &lt;script&gt; with source “<a href="https://www.googletagmanager.com/gtm.js?id=GTM-MKL9HM6&amp;gtm_auth=RyNPjkDTh-LgK4oo5gJi6A&amp;gtm_preview=env-1&amp;gtm_cookies_win=x”" rel="nofollow">https://www.googletagmanager.com/gtm.js?id=GTM-MKL9HM6&amp;gtm_auth=RyNPjkDTh-LgK4oo5gJi6A&amp;gtm_preview=env-1&amp;gtm_cookies_win=x”</a>. editor:1:1 Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. jquery-1.9.1.js:9392:13 Loading failed for the &lt;script&gt; with source “<a href="https://www.datadoghq-browser-agent.com/datadog-rum.js”" rel="nofollow">https://www.datadoghq-browser-agent.com/datadog-rum.js”</a>. editor:263:1 Loading failed for the &lt;script&gt; with source “<a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a>. editor:1:1 Cookie “rack.session” has been rejected because it is already expired. startjs CAMPAIGN ID: 14313699 startjs:23:9 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 70 vtt.bundle.js:26461:126319 TOUCH SUPPORTED: false vtt.bundle.js:26492:85804 USING WEBGL ACCELERATION... vtt.bundle.js:26492:86342 WEBGL STARTUP SUCCESS vtt.bundle.js:26492:86781 Source map error: Error: request failed with status 404 Resource URL: <a href="https://app.roll20.net/assets/base.css?1668723864" rel="nofollow">https://app.roll20.net/assets/base.css?1668723864</a> Source Map URL: bootstrap.css.map Loading Custom character sheet. vtt.bundle.js:26568:57256 tuts loaded tutorial_tips.js:7:10 Invalid URI. Load of media resource&nbsp; failed. editor Cookie “rack.session” has been rejected because it is already expired. false Cookie “rack.session” has been rejected because it is already expired. fetchroot Cookie “rack.session” has been rejected because it is already expired. marketplace_purchases_index unreachable code after return statement ffmpeg-worker-webm.3.js:153:13433 unreachable code after return statement ffmpeg-worker-webm.3.js:164:111617 unreachable code after return statement ffmpeg-worker-webm.3.js:183:15520 unreachable code after return statement ffmpeg-worker-webm.3.js:187:17706 unreachable code after return statement ffmpeg-worker-webm.3.js:187:19502 unreachable code after return statement ffmpeg-worker-webm.3.js:189:21299 unreachable code after return statement ffmpeg-worker-webm.3.js:190:21237 unreachable code after return statement ffmpeg-worker-webm.3.js:194:17922 unreachable code after return statement ffmpeg-worker-webm.3.js:194:39367 unreachable code after return statement ffmpeg-worker-webm.3.js:197:71233 Successfully compiled asm.js code (total compilation time 858ms) ffmpeg-worker-webm.3.js Cookie “rack.session” has been rejected because it is already expired. dnd5e Including compendium template css. vtt.bundle.js:26568:57451 Final page load. vtt.bundle.js:26527:42714 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 Roll20 Environment: Web sheetsandbox.bundle.js:4:11 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 Roll20 Kingmaker Module log| kScaffold Loaded sheetsandbox.bundle.js:209:13 Auth'ed. vtt.bundle.js:26495:8689 Go post auth! vtt.bundle.js:26495:9055 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 initial setup vtt.bundle.js:26495:9412 joining game... vtt.bundle.js:26495:26794 Player -NHF_qlRz9--YMqxTYjH is offline... vtt.bundle.js:24039:133900 THREE.WebGLRenderer 69 vtt.bundle.js:26348:42 We have 4 pages vtt.bundle.js:26495:11023 Player -NHF_w47Al6vqdU3BGq6 is offline... vtt.bundle.js:24039:133900 Player -NHFc9Snhm-wPJDGenpR is offline... vtt.bundle.js:24039:133900 Deferred finish joining... vtt.bundle.js:26495:26880 Firebase Online vtt.bundle.js:26461:128291 Cookie “rack.session” has been rejected because it is already expired. validatefolderstructure Cookie “rack.session” has been rejected because it is already expired. 14313699 Cookie “rack.session” has been rejected because it is already expired. 150 Cookie “rack.session” has been rejected because it is already expired. 1 Joined channel 'campaign:14313699' successfully Object {&nbsp; } vtt.bundle.js:24591:94545 Cookie “rack.session” has been rejected because it is already expired. 2 GEThttps://s3.amazonaws.com/files.d20.io/images/255581065/GtwBGZI1pxKAnKW_mm8Ccw/thumb.webp?1636886602 [HTTP/1.1 403 Forbidden 556ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255373752/lug7hG06V2rqrXDGDzGq1Q/thumb.webp?1636802078 [HTTP/1.1 403 Forbidden 615ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255272666/Iokw8FHGrxCaS2rEXquklA/thumb.webp?1636759776 [HTTP/1.1 403 Forbidden 678ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255272538/jzqlfkTGcztjcYEhDYENKA/thumb.webp?1636759725 [HTTP/1.1 403 Forbidden 777ms] This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html" rel="nofollow">https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html</a> for further details and to join the discussion on related tools and features! editor Cookie “rack.session” has been rejected because it is already expired. 30 Cookie “rack.session” has been rejected because it is already expired. 30 Cookie “rack.session” has been rejected because it is already expired. 14313699 Debounced init page! 5 vtt.bundle.js:26492:100610 Cookie “rack.session” has been rejected because it is already expired. reqimage Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <a href="https://s3.amazonaws.com/files.d20.io/images/315967424/pTeaI35FD1oHdgPI4izGIw/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669492323&amp;Signature=bMWnqXj0Wq1iAWVCBNbfIKsl9ps%3D" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/315967424/pTeaI35FD1oHdgPI4izGIw/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669492323&amp;Signature=bMWnqXj0Wq1iAWVCBNbfIKsl9ps%3D</a>. (Reason: Multiple CORS header ‘Access-Control-Allow-Origin’ not allowed).

What type does the image you try to upload has? If it is a .webm file, try converting it to PNG or JPG before uploading... Nkoh said: Sending to Help center as well. here is the Updated log anyways. Firebase Offline vtt.bundle.js:26461:128504 Player -NHF_qlRz9--YMqxTYjH is offline... vtt.bundle.js:24039:133900 Firebase Online vtt.bundle.js:26461:128291 Joined channel 'campaign:14313699' successfully Object {&nbsp; } vtt.bundle.js:24591:94545 This page uses the non standard property “zoom”. Consider using calc() in the relevant property values, or using “transform” along with “transform-origin: 0 0”. editor Some cookies are misusing the recommended “SameSite“ attribute 44 Cookie “rack.session” has been rejected because it is already expired. editor Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). moz-extension:136:52 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <a href="https://browser.sentry-cdn.com/5.15.4/bundle.min.js" rel="nofollow">https://browser.sentry-cdn.com/5.15.4/bundle.min.js</a> . (Reason: CORS request did not succeed). Status code: (null). None of the “sha384” hashes in the integrity attribute match the content of the subresource. editor Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). sandbox eval code:9:350 JQMIGRATE: Logging is active jquery.migrate.js:20:10 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1444:6 Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”). 3 jquery-1.9.1.js:1450:5 Loading failed for the &lt;script&gt; with source “ <a href="https://www.googletagmanager.com/gtm.js?id=GTM-MKL9HM6&amp;gtm_auth=RyNPjkDTh-LgK4oo5gJi6A&amp;gtm_preview=env-1&amp;gtm_cookies_win=x”" rel="nofollow">https://www.googletagmanager.com/gtm.js?id=GTM-MKL9HM6&amp;gtm_auth=RyNPjkDTh-LgK4oo5gJi6A&amp;gtm_preview=env-1&amp;gtm_cookies_win=x”</a> . editor:1:1 Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. jquery-1.9.1.js:9392:13 Loading failed for the &lt;script&gt; with source “ <a href="https://www.datadoghq-browser-agent.com/datadog-rum.js”" rel="nofollow">https://www.datadoghq-browser-agent.com/datadog-rum.js”</a> . editor:263:1 Loading failed for the &lt;script&gt; with source “ <a href="https://www.google-analytics.com/analytics.js”" rel="nofollow">https://www.google-analytics.com/analytics.js”</a> . editor:1:1 Cookie “rack.session” has been rejected because it is already expired. startjs CAMPAIGN ID: 14313699 startjs:23:9 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 WebRTC: RTCIceServer.url is deprecated! Use urls instead. vtt.bundle.js:24015 70 vtt.bundle.js:26461:126319 TOUCH SUPPORTED: false vtt.bundle.js:26492:85804 USING WEBGL ACCELERATION... vtt.bundle.js:26492:86342 WEBGL STARTUP SUCCESS vtt.bundle.js:26492:86781 Source map error: Error: request failed with status 404 Resource URL: <a href="https://app.roll20.net/assets/base.css?1668723864" rel="nofollow">https://app.roll20.net/assets/base.css?1668723864</a> Source Map URL: bootstrap.css.map Loading Custom character sheet. vtt.bundle.js:26568:57256 tuts loaded tutorial_tips.js:7:10 Invalid URI. Load of media resource&nbsp; failed. editor Cookie “rack.session” has been rejected because it is already expired. false Cookie “rack.session” has been rejected because it is already expired. fetchroot Cookie “rack.session” has been rejected because it is already expired. marketplace_purchases_index unreachable code after return statement ffmpeg-worker-webm.3.js:153:13433 unreachable code after return statement ffmpeg-worker-webm.3.js:164:111617 unreachable code after return statement ffmpeg-worker-webm.3.js:183:15520 unreachable code after return statement ffmpeg-worker-webm.3.js:187:17706 unreachable code after return statement ffmpeg-worker-webm.3.js:187:19502 unreachable code after return statement ffmpeg-worker-webm.3.js:189:21299 unreachable code after return statement ffmpeg-worker-webm.3.js:190:21237 unreachable code after return statement ffmpeg-worker-webm.3.js:194:17922 unreachable code after return statement ffmpeg-worker-webm.3.js:194:39367 unreachable code after return statement ffmpeg-worker-webm.3.js:197:71233 Successfully compiled asm.js code (total compilation time 858ms) ffmpeg-worker-webm.3.js Cookie “rack.session” has been rejected because it is already expired. dnd5e Including compendium template css. vtt.bundle.js:26568:57451 Final page load. vtt.bundle.js:26527:42714 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 Roll20 Environment: Web sheetsandbox.bundle.js:4:11 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 Roll20 Kingmaker Module log| kScaffold Loaded sheetsandbox.bundle.js:209:13 Auth'ed. vtt.bundle.js:26495:8689 Go post auth! vtt.bundle.js:26495:9055 Starting up WEB WORKER sheetsandbox.bundle.js:3225:10 initial setup vtt.bundle.js:26495:9412 joining game... vtt.bundle.js:26495:26794 Player -NHF_qlRz9--YMqxTYjH is offline... vtt.bundle.js:24039:133900 THREE.WebGLRenderer 69 vtt.bundle.js:26348:42 We have 4 pages vtt.bundle.js:26495:11023 Player -NHF_w47Al6vqdU3BGq6 is offline... vtt.bundle.js:24039:133900 Player -NHFc9Snhm-wPJDGenpR is offline... vtt.bundle.js:24039:133900 Deferred finish joining... vtt.bundle.js:26495:26880 Firebase Online vtt.bundle.js:26461:128291 Cookie “rack.session” has been rejected because it is already expired. validatefolderstructure Cookie “rack.session” has been rejected because it is already expired. 14313699 Cookie “rack.session” has been rejected because it is already expired. 150 Cookie “rack.session” has been rejected because it is already expired. 1 Joined channel 'campaign:14313699' successfully Object {&nbsp; } vtt.bundle.js:24591:94545 Cookie “rack.session” has been rejected because it is already expired. 2 GEThttps://s3.amazonaws.com/files.d20.io/images/255581065/GtwBGZI1pxKAnKW_mm8Ccw/thumb.webp?1636886602 [HTTP/1.1 403 Forbidden 556ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255373752/lug7hG06V2rqrXDGDzGq1Q/thumb.webp?1636802078 [HTTP/1.1 403 Forbidden 615ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255272666/Iokw8FHGrxCaS2rEXquklA/thumb.webp?1636759776 [HTTP/1.1 403 Forbidden 678ms] GEThttps://s3.amazonaws.com/files.d20.io/images/255272538/jzqlfkTGcztjcYEhDYENKA/thumb.webp?1636759725 [HTTP/1.1 403 Forbidden 777ms] This site appears to use a scroll-linked positioning effect. This may not work well with asynchronous panning; see <a href="https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html" rel="nofollow">https://firefox-source-docs.mozilla.org/performance/scroll-linked_effects.html</a> for further details and to join the discussion on related tools and features! editor Cookie “rack.session” has been rejected because it is already expired. 30 Cookie “rack.session” has been rejected because it is already expired. 30 Cookie “rack.session” has been rejected because it is already expired. 14313699 Debounced init page! 5 vtt.bundle.js:26492:100610 Cookie “rack.session” has been rejected because it is already expired. reqimage Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cookie “rack.session” has been rejected because it is already expired. 346161006 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at <a href="https://s3.amazonaws.com/files.d20.io/images/315967424/pTeaI35FD1oHdgPI4izGIw/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669492323&amp;Signature=bMWnqXj0Wq1iAWVCBNbfIKsl9ps%3D" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/315967424/pTeaI35FD1oHdgPI4izGIw/max.jpg?AWSAccessKeyId=AKIAIVMOBMWG4CULMUMQ&amp;Expires=1669492323&amp;Signature=bMWnqXj0Wq1iAWVCBNbfIKsl9ps%3D</a> . (Reason: Multiple CORS header ‘Access-Control-Allow-Origin’ not allowed).

TheMarkus1204 said: What type does the image you try to upload has? If it is a .webm file, try converting it to PNG or JPG before uploading... OP stated it was a 2.23 MB jpeg.