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My map never fully loads in as of today

Hello, starting today I have been experiencing a rather unfortunate issue with roll20. I am using a large patreon created map of Faerun for a game I am running. In every session before today's the map has loaded in just fine even though it has taken several minutes to do so. Starting today the map has steadfastly refused to fully load in, but just for me. My players eventually see the map load in without any issues. I do not know what might have changed in the last day to cause this, I'm not very technically adept.
1672618543
Gauss
Forum Champion
Some questions: Have you tried a different browser?  (What browser are you using?) Have you tried clearing your cookies/cache?  How large is the map (file size)?  How large is the map in Roll20 (canvas size)? Have you tried to section the map into pieces and then import the pieces?
To give the answers I currently have. I'm currently using Firefox and I have not tried another browser though I suppose I can attempt that next. I have tried clearing my cookies and cache and that hasn't changed anything. The map is fairly large at 9.33 mb. The map is 9800 by 6798 pixels on the roll20. I haven't tried sectioning the map yet. I have been using this map without any issues for about two months. It only started coming in really blurry today and my players aren't sharing the issue.
1672621347
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
Try zooming all the way out, and then all the way in, to force Roll20 to serve all sizes of the map. (Like Google maps, Roll20 makes and serves all graphics at multiple resolutions, for more efficient data throughput.)
I'll give that a try. Thanks for the suggestion. It might be on my service provider's end as well, A few online games of mine have had latency issues the last day or two so it might be related. Edit: Can confirm that this suggestion worked after trying it a few times. Thank you very much!
1672628022
keithcurtis
Forum Champion
Marketplace Creator
API Scripter
I just happened to have seen a similar problem not long ago. Glad you got it working!