Cole S. said: Been attempting to get my video and chat up and running. Tried the new integrated and switching over to legacy. When I start/join the call on the game I can't hear my players or see their portraits with integrated, and legacy I'll see their portraits but no video or sound. It's unfortunately still an ongoing issue. Be sure to have you and your players configure their devices with the "Configure Devices" button in the settings panel under Voice & Video, there may be some changes with how devices are detected with the new system that will require re-selecting the correct webcam and microphone. This might even be true if you only have one physical device for each, as the browser will report any devices to us, including virtual ones. Philip E. said: After several weeks I'm still having the same problem. Too high usage on Monday evening (CET)? Sounds rather unlikely. I'm also a paying subscriber and would very much appreciate a solution. For anyone else still experiencing issues, we are not showing anything unusual on our servers, so this may be an issue with your network's ability to establish the Peer-to-peer connections to your players. That said, I wouldn't rule out very solvable issues; this Help Center Article has a lot of useful troubleshooting mechanisms in case there are problems that you might be able to fix yourself. If all else fails, please do post a Help Center ticket and we'll do what we can to assist or get to the root of your problems.
