[Login Issues 8/2/2023] Players suddenly ejected from game.

This is also happening in my game as I write this, but we are having good rp! Good luck guys!

happening right now, try 3 browsers, 2 pc, clean cache, restart, nothing works

Hi folks, the Devs are aware of the issue and are troubleshooting it. 

Same issue here -> cloudflare checking security, then kicked to login screen.  logging in again goes to white screen, no refreshes.

Same issue here. This is the ONE DAY this week my friends and I can play. PLEASE ROLL20 FIX IT :c

I was in the middle of my weekly Wednesday game. I got kicked out, as did one of my players. Two of my players appear to be ok but... as the DM, I can't get to NPC sheets and stats and so playing is kind of useless. I also keep get logged out from these forums. I don't know if that's related or not. Someone really f^&*ed up somewhere.

I bet its aliens

Does everyone get a free day of premium? For all the games that just got ruined lol ?

I can't log in to my games- keep getting the 'Roll20 needs to check the security of your connection' screen with spinning circle of oblivion. Yay.

Working for my group now

I'm able to get in but we can't access character sheets or anything

Seems to be working now

We got in!!!! Thank you, finally made your save Roll20!!!

same, i can login, character sheets are slow than usual but is a nimor inconvinience, thanks guys!

I just got in!!!!!!!

Thanks boss! With the exception of not having video avatar boxes, or whatever.  Seems all good.

We are in now. But we have no audio except jukebox and most have no video. I have video for only myself, though it is slow. Currently my device is the newest of the machines being played on(only a year old at this point). Not share if this helps anyone. But, figured I'd throw this in here for an update.

I have now also been able to log in to my game.

Thanks for fixing.  Can you share generally what the issue was?  I was mid-session when it started booting my players randomly.    

Yeah this ended the session yesterday. Made players a little upset not gonna lie.

I would love to know out of curiosity. I hate unsolved riddles, lol.

Got Login Problems just now! And regarding to an external website that documents problems and errors for services (allestörungen), Roll20 has a ton of Problems right now...

Same, was working fine all morning but am getting Internal Server Error now when I try to launch a game.

Have game in about an hour and none of my players, including myself can get in the game. half on my players can't even get on the site as is. If I can manage to get in, I can't get any of the sheets to even load. Most of the time its Internal Server Error

Good fun, we are running 3 games tonight with 3 GMs and 18 players. More than 50% cannot login.

there's seems to be a big issue with the rolls called from an API Each time it crashes the sand box with this message.. " There was an error communicating with the QuantumRoll server.  undefined" there are already a few messages regarding some apis but it seems to happen to any api calling for rolls...

There does seem to be an issue with cloudflare and chrome browsers that prevent access to the roll20 services for me and some of my friends. Firefox seems to be able to get through the human verification check without issue, though.

EIO-DM said: There does seem to be an issue with cloudflare and chrome browsers that prevent access to the roll20 services for me and some of my friends. Firefox seems to be able to get through the human verification check without issue, though. I'm having the same issue with both Chrome and Firefox. Oddly, I have no issues connecting using Brave browser. Prior to this happening, I was able to log in, but then would get logged out of the game I was running while it was still showing the map, and letting me interact with tokens. I'm on a Windows 10 PC if that matters. Additionally, I've tried using both the Cloudflare and Google public DNS to correct the issue, and neither made any difference.

I don't know if this is related, but my game slowly starts to loose access (especially the ability to display gifs and images) until I open a new tab and then roll20 needs to "review the security of my connection" before I can do anything. This always auto completes, and if I reload the game, I'm fine, but it keeps happening. This didn't happen to me before in the 10+ years on this platform, and now it's multiple times a day.  I am wondering if it's the recently rolled-out Chrome memory saver. I just added roll20.net to "keep always active" and we'll see if that changes anything.

camelotcrusade said: I don't know if this is related, but my game slowly starts to loose access (especially the ability to display gifs and images) until I open a new tab and then roll20 needs to "review the security of my connection" before I can do anything. This always auto completes, and if I reload the game, I'm fine, but it keeps happening. This didn't happen to me before in the 10+ years on this platform, and now it's multiple times a day.  I am wondering if it's the recently rolled-out Chrome memory saver. I just added roll20.net to "keep always active" and we'll see if that changes anything. This is most likely related to the DDOS attack and the protections that have been put in place to handle it. 

Gauss said: camelotcrusade said: I don't know if this is related, but my game slowly starts to loose access (especially the ability to display gifs and images) until I open a new tab and then roll20 needs to "review the security of my connection" before I can do anything. This always auto completes, and if I reload the game, I'm fine, but it keeps happening. This didn't happen to me before in the 10+ years on this platform, and now it's multiple times a day.  I am wondering if it's the recently rolled-out Chrome memory saver. I just added roll20.net to "keep always active" and we'll see if that changes anything. This is most likely related to the DDOS attack and the protections that have been put in place to handle it.  Ah, thank you. I've also confirmed changing that setting in Chrome made no difference. It's annoying having to confirm security in a separate tab several times a session and then refresh my main screen, as I'm a DM and have tons of sheets I have to re-open. But I guess "it is what it is."

camelotcrusade said: Gauss said: camelotcrusade said: I don't know if this is related, but my game slowly starts to loose access (especially the ability to display gifs and images) until I open a new tab and then roll20 needs to "review the security of my connection" before I can do anything. This always auto completes, and if I reload the game, I'm fine, but it keeps happening. This didn't happen to me before in the 10+ years on this platform, and now it's multiple times a day.  I am wondering if it's the recently rolled-out Chrome memory saver. I just added roll20.net to "keep always active" and we'll see if that changes anything. This is most likely related to the DDOS attack and the protections that have been put in place to handle it.  Ah, thank you. I've also confirmed changing that setting in Chrome made no difference. It's annoying having to confirm security in a separate tab several times a session and then refresh my main screen, as I'm a DM and have tons of sheets I have to re-open. But I guess "it is what it is." Yeah, I've had issues tonight and last night as well with both of my games. 

I can confirm this is happening to me as well.  I just exit the game and relog in, seems to clear it up.  But yes, re-opening multiple windows and trying to run a game like that a few times was frustrating tonight.  It also seems to effect playing music from the jukebox.

I'm still having the same issue as  camelotcrusade and Lostican   however I'm not getting the security check loop anymore. I hope this gets resolved soon. This would REALLY suck if it was a streamed game I was running. As is, it's still a big pain to have to log in and refresh constantly.

For those that are continuing to have issues I suggest filing a bug report via the Help Center  as the forums are primarily for users helping users. That way the Devs have better tracking of the ongoing problem. 

I had this happen to a player of mine about a week ago, he was able refresh and hop back in right away without having to log back in. It hasn't happened since so i figured it was one off deal, i'll be keeping an eye on this post in case it happens again.