Hi TinnyPiano26! If you want dev attention on this, the best bet is to collect a Console Log ( Chrome , Firefox ) and file a Help Center Request . The forums are mainly community help. That being said, Where is that message being received: Pop up? Full screen? Console Log? Are the items being added? They should show up in the page menu. Does the game use any scripts? Does the same error condition arise when testing with a private browsing window?