Roll20 uses cookies to improve your experience on our site. Cookies enable you to enjoy certain features, social sharing functionality, and tailor message and display ads to your interests on our site and others. They also help us understand how our site is being used. By continuing to use our site, you consent to our use of cookies. Update your cookie preferences .
×
Create a free account

Tokens Disappearing after Web Support stops

Hi all, Just submitted a bug report about this, but not sure if this is a bug, or a Known Issue that isn't Known enough and wanted to check forums for a 2nd opinion. Searched the forums; couldn't find a similar thread. Case of: what happens to tokens taken from the web that no longer are supported in roll20. Stats: Firefox 121, Dell Windows 10, cache is cleared, problem persists on Google Chrome Issue is : I used a red star token taken from the Web and used it as a GM layer token to keep notes in each room of dungeon maps, tucked in the GM notes of each token. (I use DnD 5e games, all home crafted). The tokens all vanished overnight from multiple games and I observed that the star token I used could no longer be dragged in to roll20. I assume these are related. Been using this token and method for 2+ years. Question is : Is it working as intended for all tokens to delete or vanish when they no longer become supported from the web? Or should the tokens have defaulted to "generic" tokens and I at least had my GM notes saved? And is there any hope or way to recover? Lesson I took away: Never ever ever ever ever ever use a token from the web. Ever. Assume it'll vanish someday and you'll be left with nothing. ONLY use tokens either in roll20's cache or uploaded by the player. (Pardon my frustrations; I had 100+ hours of work blown away by this and I sincerely hope no one else suffers the same problem.) Please and many thanks for any insights! (And please forgive any poor etiquette here; my first forum post.)
1703290525
Gauss
Forum Champion
Hi Nate,  There is nothing wrong with using images from the web, the key is to save them to your computer and then upload them to Roll20.  You never know if the image from the web will vanish on their end (there was an image storage site that went down awhile back that took out many images). Unless I am mistaken, if you have not uploaded the image to Roll20 then it will always be calling the external image source. Thus all your images will be subject to the site you are sourcing them from.  I would contact the Devs via the Help Center to see if there is anything that can be done to reclaim this image. 
Thank you, Gauss! I did submit a bug report before posting so that end is covered. Not anticipating a quick reply over the holidays (understandably!) so wondered if the forums might have a 2nd opinion in the meantime. Definitely did not assume outsourced images were permanently tied to their origin sites or that a disconnect would permakill what I dragged in (and copy/pasted too) - will blame my own lack of computer savvy there. Yes indeed, hoping there's a way to reclaim images in some way, for nothing more than the texts that I attached to them.
1703294091
Gauss
Forum Champion
Are these tokens linked to characters? 
Nope, not in slightest. Just meant to be a more convenient way to keep notes than miles of handouts.
1703353538

Edited 1703353810
Your information may still be there but since the image is no longer available the token has now become a "phantom" token. This thread describes a utility developed by kiethcurtis that can locate and fix these phantoms. No guarantee that will work but if those tokens are still there but inaccessible it might save your work. <a href="https://app.roll20.net/forum/post/11061515/slug%7D" rel="nofollow">https://app.roll20.net/forum/post/11061515/slug%7D</a> Crap - I missed that your tokens weren't tied to character sheets. Nevermind.
Thank you for the input Rick! I'll consider anything. Rats - sounds like because they weren't tied to character sheets there's not likely a way to do this? I'm hopeful that the tokens are in some sort of phantom zone.