Player can acess the site, but can't enter the game

One of my players is from Russia and has troubles using the site. We already tried the suggested actions in the pinned message and did a triage, to no effect. When using a fresh install of Chrome or Firefox, the player can't even access the main roll20 page. All he gets is a white screen, sometimes with an ad in the bottom-right corner. When using a different browser, the player can successfully log in into the site, but upon entering the game, just gets a full page of random text, mostly with percentages. I've tried to attach the screenshot to no effect. The player has tried accessing the site with and without VPN, to no effect.

Here is the screenshot

Does Private Browsing work? (Firefox / Chrome) Daria V. said: Here is the screenshot

No luck TheMarkus1204 said: Does Private Browsing work? (Firefox / Chrome) Daria V. said: Here is the screenshot

Hi Daria! I'm not sure which pinned message you mean, or what steps that means you took, but if you want a team member to see this issue, your best bet is to have your friend collect a  Console Log ( Chrome , Firefox ), and file a  Help Center Request . (You may have to file it for them, given their difficulty.) That should help the team figure out what's going on.