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Not able to launch a game

  1. Community Forums
  2. Bug Reports & Technical Issues
  3. Not able to launch a game
1721500158
Robin
Plus
Permalink for 11978901 Quote
Hi there, I used the website earlier to setup my game, everything went good, but just now, I tried to launch the game because we're suppose to play in 30 min and it just send me back to my list of games. I tried on both Chrome, Safari and Opera, can't understand ?
1721500406
Gauss
Forum Champion
Permalink for 11978904 Quote
Hi Robin,&nbsp; I ran into that also. Are you using&nbsp; <a href="https://roll20.net/welcome" rel="nofollow">https://roll20.net/welcome</a> &nbsp;or&nbsp; <a href="https://app.roll20.net/campaigns/search/" rel="nofollow">https://app.roll20.net/campaigns/search/</a> ? &nbsp; Try using the roll20.net/welcome version, it worked for me.&nbsp; Once it worked the first time it worked thereafter for me even on the&nbsp; <a href="https://app.roll20.net/campaigns/search/" rel="nofollow">https://app.roll20.net/campaigns/search/</a> &nbsp;page. I expect it is some kind of glitch.
1721502134

Edited 1721502173
Robin
Plus
Permalink for 11978930 Quote
Thanks a lot yep it worked perfectly, i don't know why but hey, it worked ! :')&nbsp; I don't know how to, but the post can be locked i guess
1721510824

Edited 1721510889
Don
Pro
Permalink for 11979055 Quote
I'm experiencing this issue right now. I've tried Gauss' suggestion and neither page works for launching any of my games.&nbsp; Attempting to launch any game from any page fails and sends me to this page: <a href="https://app.roll20.net/campaigns/search" rel="nofollow">https://app.roll20.net/campaigns/search</a> I've tried on both Firefox and Chrome. Edit: Nevermind, it started working literally right after I posted this.
1721516881
DKitten
Plus
Permalink for 11979162 Quote
I'm having this issue now. Any time I try to select my campaign (Candlekeep Mysteries), it just redirects me to the /campaigns/search. I've also tried copy/pasting the hyperlink, and it also redirects me there.
1721517102
Charlotte W.
Pro
Permalink for 11979166 Quote
Having this issue as well, it just sends me to the campaigns/search page regardless of what link I use.
1721518604
Riley D.
Roll20 Team
Permalink for 11979204 Quote
Hey there -- Sorry that you're running into this issue. Can you try Signing Out of your account and back in and seeing if that helps? We're trying to figure out what's causing this to happen.
1721572113

Edited 1721572173
Demonsul
Plus
Permalink for 11979691 Quote
Hi there, I'm unable to launch my campaign at all from either page, even after logging out and back in. EDIT: I opened my game in a new tab and that worked though
1721577259
The Sovereign
Pro
Permalink for 11979744 Quote
I had the same issue, but signing out and signing back into my account solved the issue.
1721577529
Aleksi
Pro
Permalink for 11979747 Quote
Logging out and back in didn't help. Tried to enter a game several times for about 3 minutes and then it somehow worked.
1721580927
Jeff
Plus
Permalink for 11979799 Quote
I had the same problem. I tried to open another previous game and it worked when I came back to the one that was not working.
1721582005

Edited 1721582060
Justinian
Pro
Permalink for 11979829 Quote
Also having this issue (though I successfully ran a game this morning, revisiting the campaign to launch again didn't work). The roll20.net/welcome URL doesn't change anything since it's the Launch game button that triggers the erroneous webpage. Some kind of glitch or bug clearly.
1721583568
Gauss
Forum Champion
Permalink for 11979855 Quote
Hi folks,&nbsp; For those of you that are still having the issue could you try hovering over the launch button, right clicking, then select "copy link address"? Then paste that into your URL bar and try launching that way?&nbsp;
1721584087
Riley D.
Roll20 Team
Permalink for 11979872 Quote
Hey folks -- This issue seems to be really intermittent (i.e. it's affecting a small subset of users, and then will randomly resolve itself, then we won't get any reports for a long time, then suddenly it will happen to a group of users again). We're not really sure what's causing it at this point. We haven't made any major changes that should cause any issues like this.&nbsp; What would be helpful is if it happens to you, if you could give us a Network HAR Snapshot of what's going on when it happens, that would at least help us figure out the specific sequence of events that's causing it. Here's a general help article on creating a HAR file: <a href="https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting" rel="nofollow">https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting</a> If you're able to do that and send it into us via the Help Center that would be incredibly helpful.
1721587120
Riley D.
Roll20 Team
Permalink for 11979934 Quote
Okay I think we actually figured out the root cause here. Let us know if it's still happening to you. It had to do with a weird change our CDN provider made without us realizing about it.
1721590048
Hultz (Keeper of Secrets)
Pro
Permalink for 11980685 Quote
I ran into the same problem, can't launch a game. After waiting for a while and trying other games I have, (which didn't launch either), I was finally able to launch the game I wanted.
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