Ryan, here is another alternative that could be causing your problems. Your ISP or the company that is their network provider may be oversubscribing their routes and causing serious lag. It has been happening to me on an ever increasing rate the past four weeks. Every night around 8pm (CDT) my connection to Roll20 goes down the drain. Then, around midnight, it all clears up. The culprit in my case? Cogent Communications. Even when their status page claims no problems (<a href="http://status.cogentco.com/" rel="nofollow">http://status.cogentco.com/</a>) I'll have major problems that point back to them. How can you tell? You have Windows, open up a command line and enter tracert roll20.net (traceroute for Linux) (<a href="http://support2.microsoft.com/kb/162326" rel="nofollow">http://support2.microsoft.com/kb/162326</a> for more information on tracert) It will show you information like travel time to the devices between your machine and roll20. If a machine does not reply it may be set to drop tracert packets (ping and traceroute are ICMP and many devices will not respond). For my use my general time to Roll20.net is 53 milliseconds. So I run that command and go down the list of routers my traffic to Roll20 traverses. You will see your home router, then your dsl or cablemodem (if it is not the same device) then you ISPs router, and so on into the cloud. You will never see anything with more than 30 steps: it is not supported in TCP/IP v4. But you will see a circular route (the packet bounces from one router to another endlessly) Back to Cogent; they are a large internet provider active in the US, Britain, and Australia. Perhaps they just cannot keep up with the ever increasing demands on their network infrastructure but at several hundred complaints on their service are registered daily. Some ways to get around a problem like this: 1) Find another ISP that does not use Cogent for a backbone. (I know that is rather hard to do, I am stuck personally.) 2) If you are using Skype have another person host the call. That frees up bandwidth as you are just a participant now in the call. 3) See if you can get the load on your internet down; get your brother to stop streaming Netflix if possible. You can verify your slow down by using a site like <a href="http://www.yougetsignal.com/tools/visual-tracert/" rel="nofollow">http://www.yougetsignal.com/tools/visual-tracert/</a> If they are not going through Cogent and the speeds are fast: you know where the culprit lies. For example at my house it takes me 22 hops to reach Roll20.net (or its host github.com). From work it takes only 11 and the speed is three times as fast... My work has better connectivity to the Internet than my house.) There may be nothing wrong with your computer, your home router, or even your internet connection. It might be their connection to the Internet. Good luck.
