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Jumpgate won't load

December 13 (1 month ago)
loki
Pro

So if the plan is to move to jumpgate I hope it's in the distant future. It won't even load, just sits there texting a good game but otherwise perpetual loading screen of sit patiently for ... hours. Or go back to the previous variant. Glad I only jumpgated a copy instead of my actual game.

December 13 (1 month ago)

II suggest filing a bug report/help request about this behavior through the help center: 

https://help.roll20.net/hc/en-us/requests/new

I just tried opening one of my Jumpgate games; it took about 15 seconds to fully load.

January 08 (3 weeks ago)

I have the same issue with any jumpgate game I try to load into. I just get stuck on the loading screen with the Roll20 pro ad showing, and the games never load in.

If you are using older hardware (like me) it may be because it does not support WebGL2, legacy works OK with WebGL (i.e v1). To see if this is the problem check the top of the console and you will see something like this

USING WEBGL ACCELERATION...
vtt.bundle.c4eaff008ae9d574f7ac.js:49365 WEBGL STARTUP SUCCESS
vtt.bundle.c4eaff008ae9d574f7ac.js:6178 Activating Jumpgate/Legacy Bridge
BJS - [15:45:18]: Babylon.js v7.10.2 - WebGL1
vtt.bundle.c4eaff008ae9d574f7ac.js:6725 Uncaught TypeError: Cannot read properties of undefined (reading 'getContext')
    at new nx (vtt.bundle.c4eaff008ae9d574f7ac.js:6725:18207)
    at new bn (vtt.bundle.c4eaff008ae9d574f7ac.js:6752:25008)
    at HTMLDocument.<anonymous> (vtt.bundle.c4eaff008ae9d574f7ac.js:49445:2440)
    at fire (jquery-1.9.1.js:1037:30)
    at Object.fireWith [as resolveWith] (jquery-1.9.1.js:1148:7)
    at Function.ready (jquery-1.9.1.js:433:13)
    at HTMLDocument.completed (jquery-1.9.1.js:103:11)

It looks like jumpgate attempts to support WebGL (v1) but there is an obvious bug on the line

const BA = (Ue = ne.canvas.getContext("webgl2")) != null ? Ue : this.canvas.getContext("webgl");

causing the failure.

January 12 (2 weeks ago)

Edited January 12 (2 weeks ago)


Got this twice then just freezing on recalculating splines

Restart fixed this or maybe unrelated just timing

January 12 (2 weeks ago)
loki
Pro

In my case, all my issues were corrected with an update of my video card driver. My apologies, excepting jumpgates issues I've brought up elsewhere, in the realm of when you swap items vertical and/or horizontal positions it doesn't always save the alterations and if it does, can make it so that you can't further alter the shape or form of an item. It just won't respond. But the lag and not loading, was on my end.

January 13 (2 weeks ago)

Wont load for me either. idk how they're having so many problems -__- and then they say it's "out of beta" when it still doesn't work very well.