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Last Chance to Claim $250+ of Bonuses on Roll20

February 14 (1 month ago)

Edited February 14 (1 month ago)
Anne R.
Roll20 Team


Excited to let you all know that we’re launching something really special! 

When you order the D&D 2024 Core Rulebook Bundle on Roll20, you’ll score an exclusive Mega Bundle packed with over $250 worth of maps, tokens, animations, and adventures - and anyone who has previously purchased will get them too. We have worked with some amazing indie creators to revive nearly every previous bonus from throughout the entire pre-order window since in June of last year. 

New to Roll20? If you purchase during this promo window, you’ll also get a free month of Roll20 Pro, unlocking Dynamic Lighting, Mod Scripts, and more! (This offer is only valid for accounts without a prior subscription.) We'll be sending out the coupons at the end of the offer window.

Our blog has all the deets. 

This special offer runs from February 14-24, so it’s your last chance to get these bonuses with the Core Rulebook - aside from the Heart of Stone Eberron adventure from Keith Baker and Imogen Gingell which will remain a permanent bonus as our first official Roll20 D&D 2024 adventure for levels 1-5. 

Note: We're working to fulfill all of the pre-orders, but due to the number and size of/type of items in the bundle, it will likely take the team until Monday to make sure these items are showing in everyone's Marketplace Items, so please be patient with us. Thanks!

February 14 (1 month ago)
DM
Pro

Super happy with my decision to pick this up as a pre order now that everyone gets all of the extra content unlocked!

February 14 (1 month ago)
Styx
Pro

I'm seeing a Gateway Timeout error on the url

February 14 (1 month ago)

I purchanced the bundle way back in later 2024 will I still recieve the bonus content? 

February 15 (1 month ago)


Styx said:

I'm seeing a Gateway Timeout error on the url


I am also having the same issue for several hours!  It seems to be linked to my pro account as it does it to me on all devices and all types of browsers. However, I also have a separate "free" account under another email and that works.  Also, my friend ( on her account and own computer that lives in the same household and uses the same router) has no issues with it on her free account.  

I sent a notice via the HELP deal, but I have little confidence that they will respond. :( 

February 15 (1 month ago)

Edited February 15 (1 month ago)

New DND character creator is great but can you please add an easy to use "add spell" button? like a list with all spells outside leveling or character creation. Thanks
Also check the lists on character creation, some of them are the wrong list for some characters like some warlock that only gets rituals idk a player of mine was complaining about that.

Hope I see other campaigns get updated to 2024 like Hoard of the Dragon Queen. THANKS A LOT

February 15 (1 month ago)


Styx said:

I'm seeing a Gateway Timeout error on the url


So, I contacted Roll20.  They actually got back to me in about 3 hours via email.  Here is the note I got about the issue:


Hi there,
Thanks for reaching out and sorry for the trouble!
 
It seems like you may be encountering a known issue we are investigating for these timeout issues.
 
In the meantime, at least for this product, if you wanted to purchase the component parts of the bundle which should successfully load and let me know I can manually add the bonuses to your account.
 
Sorry for the trouble!

All in all, not a bad answer, relatively quick and they were proactive with their help. I am not sure if I am going to take him up on his offer.  I think I will wait until tomorrow and see if it works automatically first.  I can see the manual adding beinga nightmare, especially considering how much is there.

February 15 (1 month ago)

I'm experiencing the same gateway issue. I also confirmed that if I'm not logged in with my pro account the URL works. I would abandon this platform in a heartbeat if I didn't have so many games and content tied up in the platform. It's such a Roll20 move to block purchasing content for paying subscribers.

I was gifted the Core Rulebook Bundle, got access to all the Monster Manual stuff but i can't seem to be able to find the Bonus Bundle items in my Marketplace Items? Anyone here knows how to?
February 16 (1 month ago)

I'm seeing a Gateway Timeout error on the url as well. Seems to only be an issue with existing Pro accounts because my players can access the page no problem :(

February 17 (1 month ago)
Dean
Roll20 Team


mitchel m. said:


Styx said:

I'm seeing a Gateway Timeout error on the url


So, I contacted Roll20.  They actually got back to me in about 3 hours via email.  Here is the note I got about the issue:


Hi there,
Thanks for reaching out and sorry for the trouble!
 
It seems like you may be encountering a known issue we are investigating for these timeout issues.
 
In the meantime, at least for this product, if you wanted to purchase the component parts of the bundle which should successfully load and let me know I can manually add the bonuses to your account.
 
Sorry for the trouble!

All in all, not a bad answer, relatively quick and they were proactive with their help. I am not sure if I am going to take him up on his offer.  I think I will wait until tomorrow and see if it works automatically first.  I can see the manual adding beinga nightmare, especially considering how much is there.


To be clear, you would only need to purchase the PHB, DMG, MM. Support would then upgrade you to the bundle with all the bonuses on their backend. I don't personally expect those experiencing this to have it resolve today, sadly. This mostly effects folks who own some portions of the bundle but not the rest, and no easy code solution has been recognized yet. In the meantime, our support team is on hand to quickly facilitate anyone effected. Really appreciate your understanding.


February 17 (1 month ago)
Anne R.
Roll20 Team


IYABUG said:

I purchanced the bundle way back in later 2024 will I still recieve the bonus content? 


Yes, everyone who has already purchased will receive all bonuses - however these are revived bonuses, so you already should have them.

Note: It was a large pre-order fulfillment 



Tomás R.
 said:

I was gifted the Core Rulebook Bundle, got access to all the Monster Manual stuff but i can't seem to be able to find the Bonus Bundle items in my Marketplace Items? Anyone here knows how to?

Thanks for reaching out! This was a large fulfillment push so it took a few days to fulfill - as the note at the bottom of the OP states. I did however get word this morning that everything should be fulfilled as of this morning. Please reach out if you are not seeing the listed bonuses from the blog under "My Marketplace Items." Thank you so much for your patience. <3


February 18 (1 month ago)

So with bundle not working because of Gateway timeout error I need to buy DMG and MM individually and the bonuses will be added or I need to contact someone that I bought it and have bonuses added then?

Been waiting few days to see if the error will be resolved but still getting it.

February 18 (1 month ago)


Viktor said:

So with bundle not working because of Gateway timeout error I need to buy DMG and MM individually and the bonuses will be added or I need to contact someone that I bought it and have bonuses added then?

Been waiting few days to see if the error will be resolved but still getting it.


I had this exact issue.

I bought the MM and DMG, then contacted support and got the full bundle added :) 

February 18 (1 month ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter


Viktor said:

So with bundle not working because of Gateway timeout error I need to buy DMG and MM individually and the bonuses will be added or I need to contact someone that I bought it and have bonuses added then?

Been waiting few days to see if the error will be resolved but still getting it.


Just in case, contact support: Help Center Request

February 18 (1 month ago)

Question, if I get on my free account (which I use for testing things) that can access the page just fine, and buy the bundle as a gift for my pro account, will my pro account get the bonuses?

February 25 (1 month ago)

I've been recieving this gateway time out error yesterday and today every time I attempted to buy the bundle. Today, just a few minutes ago I think I finally managed to get through and buy the bundle, but I'm seeing no confirmation that I now own the bundle. Repeatedly get a page on my firefox that says I'm connecting on my end, getting through a middle step something called "cloudflare" and the error is on Roll20's end, something like 505 error.  (Sounds like 404 error). Anyways, I'm trying to figure if I managed to buy this and if I'm going to get the bonus content as well - this error has been ongoing I see now for several weeks.

February 25 (1 month ago)

Edited February 25 (1 month ago)
Anne R.
Roll20 Team


John B. said:

I've been recieving this gateway time out error yesterday and today every time I attempted to buy the bundle. Today, just a few minutes ago I think I finally managed to get through and buy the bundle, but I'm seeing no confirmation that I now own the bundle. Repeatedly get a page on my firefox that says I'm connecting on my end, getting through a middle step something called "cloudflare" and the error is on Roll20's end, something like 505 error.  (Sounds like 404 error). Anyways, I'm trying to figure if I managed to buy this and if I'm going to get the bonus content as well - this error has been ongoing I see now for several weeks.


Hi John! Thanks for your patience. Are the books still not appearing in your My Marketplace Items library? If not, we have seen that some folks were affected by this and have been encouraging them to reach out to the XP team for assistance here: Help Center Request

While promotion's final day was the 24th, if this technical difficulty kept you from being able to order in time, our XP support team will still be able to award you the bonuses. Thank you for your patience as we continue to try to rectify this issue.