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Sunday afternoon's after 1pm est through 5pm edt are glitchy and buggy and slow? is there a way to solve this?

March 16 (4 weeks ago)

I play Saturday afternoon or morning games and its not glitching. I do the same for Sunday morning games.. they are not staggering or slowed down..  Sunday affternoon dnd games are always like moving wood throgh mud on a dynamic lighting map.. is there a reason for this specifically ?

March 17 (4 weeks ago)
Gold
Forum Champion

I don't know for sure. You'll probably get just responses from community members on here. 

My hunch initially is, this probably has nothing to do with the Time or Day, but instead probably has something to do with the Game and Page that you're experiencing it on. Dynamic Lighting pages absolutely can slow-down and lag, and there are a variety of factors leading to that. For example if you have any curved lines on your DL layer, that can cause it. If you have very long lines on your DL layer can cause that. If you have a lot of Tokens with Vision turned on, can cause that. If you have graphics objects on your Map Layer with Vision set (like if your underlying map mistakenly has vision turned on). 

I would only think it might be the Time of Day if you were literally using the exact same map, game, players, and tokens, at the varying times to compare that. 

Assuming you are using different games, different maps, then I would look into other potential causes with the specific settings of that game or page. 

March 17 (4 weeks ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter

It could also depend on local bottlenecks. I play Fridays, Saturdays and Sundays mostly, and although there are occasional sessions that lag, I have determined no pattern.

March 17 (4 weeks ago)

I agree that local bottlenecks are a likely suspect. We played this evening from 7:00pm - 11:30pm ET, and 5 out of 6 players had no troubles at all, one had  issues with recurring duplicate tokens, and the GM was experiencing a lot of lag even after exiting, clearing cache and re-entering the game.

This was a Jumpgate game, the largest map we played on was about 40 x 30 grid squares, and all were with dynamic lighting and multiple NPC as well as our six characters. The GM said none of the NPCs had vision enabled and the lighting barriers were pretty simple.

I've noticed on the game that I GM I've been experiencing a lot more lag than usual while my players haven't had any troubles. Also, when I work on my games during the week, I've noticed that on the ones that I've converted to Jumpgate I get a lot more lag and that it takes longer for maps to fully come into focus. I'm kind of regretting that I converted them now.

March 17 (4 weeks ago)

The duplicating of tokens when moving one is a jumpgate issue and according to the response I have received on my help center request, it has been difficult to track down.  I have been able to duplicate it outside of the game and reloading a game once it occurs seems to make it go away. 

Not sure if this is a lag issue, since I have had it happen during non-peak hours, but I also was not watching my connection rates when it occurred.

Regarding the map focus, if the map still looks pixelated or blurry after ten seconds, I zoom out and in again and it seems to suddenly fix itself.  I am thinking that this is a jumpgate issue in not updating a map which is static, but it has been such an easy fix that I just do it quickly and move on instead of delaying to collect data on it.

March 17 (4 weeks ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter


Oginme said:

Regarding the map focus, if the map still looks pixelated or blurry after ten seconds, I zoom out and in again and it seems to suddenly fix itself.  I am thinking that this is a jumpgate issue in not updating a map which is static, but it has been such an easy fix that I just do it quickly and move on instead of delaying to collect data on it.

That's not just in Jumpgate. It's a bug in the serving of map images. From what I can tell, it is serving the wrong image for your zoom level (Roll20 creates four different sizes on their end to make zooming faster and more efficient). Zooming all the way out and back in forces it to refresh to the proper image.

March 17 (4 weeks ago)
Gold
Forum Champion


keithcurtis said:


Oginme said:

Regarding the map focus, if the map still looks pixelated or blurry after ten seconds, I zoom out and in again and it seems to suddenly fix itself.  I am thinking that this is a jumpgate issue in not updating a map which is static, but it has been such an easy fix that I just do it quickly and move on instead of delaying to collect data on it.

That's not just in Jumpgate. It's a bug in the serving of map images. From what I can tell, it is serving the wrong image for your zoom level (Roll20 creates four different sizes on their end to make zooming faster and more efficient). Zooming all the way out and back in forces it to refresh to the proper image.


That's interesting. You sure? I feel like it's different. I get that issue and that way of fixing it, pretty much exclusively in my Jumpgate.

Right now I have both classic and Jumpgate games that I use weekly (the Jumpgate has no players and is currently testing/prep). I get the pixelated image in Jumpgate, zoom out and zoom in, it fixes it. By the way I only use Jumpgate for a few hours per week, and I see this issue occasionally, not infrequently. 

Haven't had that issue crop up in Legacy very often at all over the years or recently, and I use Legacy a LOT. When this type of issue has occurred it didn't seem like quite the same issue as I see in Jumpgate. Let me explain. The only times I've ever seen the pixelated map image in Legacy was upon the initial page-loading, or upon the initial drag-and-drop of a new Map object. 

But in Jumpgate the pixel image occurs when panning to a different part of the page, or when zooming Out after being zoomed in for a while. It occurs on map objects that were already in-focus previously in the same session, like a few minutes earlier it was clear, but now that I moved around the page a part of it is appearing pixeley again. At that point a quick zoom-out-zoom-in fixes it. 

Seems to me that there is different issues on the Jumpgate side of rendering large graphics. 

March 18 (3 weeks ago)

Edited March 18 (3 weeks ago)

Interesting,  I have played humdreds of games using the legacy VTT and only occasionally had the maps come in pixelated and that was due to lag.  I have four jumpgate games and it happens frequently, I would say about once every six to seven map changes. The behavior is much different between the two.



Note: Should have read down to see Gold's response.  I entirely agree with how he describes the behavior between the two.  THe fix is entirely different and the frequency is higher than anytime on the legacy VTT.

keithcurtis said:


Oginme said:

Regarding the map focus, if the map still looks pixelated or blurry after ten seconds, I zoom out and in again and it seems to suddenly fix itself.  I am thinking that this is a jumpgate issue in not updating a map which is static, but it has been such an easy fix that I just do it quickly and move on instead of delaying to collect data on it.

That's not just in Jumpgate. It's a bug in the serving of map images. From what I can tell, it is serving the wrong image for your zoom level (Roll20 creates four different sizes on their end to make zooming faster and more efficient). Zooming all the way out and back in forces it to refresh to the proper image.




March 18 (3 weeks ago)

Edited March 18 (3 weeks ago)
keithcurtis
Forum Champion
Marketplace Creator
API Scripter


Gold
 said:


keithcurtis said:

That's not just in Jumpgate. It's a bug in the serving of map images. From what I can tell, it is serving the wrong image for your zoom level (Roll20 creates four different sizes on their end to make zooming faster and more efficient). Zooming all the way out and back in forces it to refresh to the proper image.

That's interesting. You sure? I feel like it's different. I get that issue and that way of fixing it, pretty much exclusively in my Jumpgate.

Right now I have both classic and Jumpgate games that I use weekly (the Jumpgate has no players and is currently testing/prep). I get the pixelated image in Jumpgate, zoom out and zoom in, it fixes it. By the way I only use Jumpgate for a few hours per week, and I see this issue occasionally, not infrequently. 

Haven't had that issue crop up in Legacy very often at all over the years or recently, and I use Legacy a LOT. When this type of issue has occurred it didn't seem like quite the same issue as I see in Jumpgate. Let me explain. The only times I've ever seen the pixelated map image in Legacy was upon the initial page-loading, or upon the initial drag-and-drop of a new Map object. 

But in Jumpgate the pixel image occurs when panning to a different part of the page, or when zooming Out after being zoomed in for a while. It occurs on map objects that were already in-focus previously in the same session, like a few minutes earlier it was clear, but now that I moved around the page a part of it is appearing pixeley again. At that point a quick zoom-out-zoom-in fixes it. 

Seems to me that there is different issues on the Jumpgate side of rendering large graphics. 


I could be wrong. It just felt like the problem goes back to before Jumpgate. Maybe just far less common?