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Erratic slow load times for Character Sheets and images in library breaking...

What is going on? For a couple of days now, in various games and various systems (WFRP 4e, Call of Cthulhu, Dark Heresy, Alien...) seemingly random PC / NPC sheets take absurdly long to load or don't load at all and just stay blank (like, not a blank character sheet, but simply no character sheet, the pop-up window stays empty). The empty sheet issue is usually fixed after a page reload, but not the slow loading time. In other cases, images from my library that used to work are suddenly missing or broken. (When I say missing, the file is still there, but it's blank, as if the image file held no actual image. In other cases, it is replaced by the broken image symbol.) Or the image is still in the library but doesn't load in the handout or character sheet anymore. Sometimes it can be fixed by deleting it from the character sheet and replacing it from the image library, sometimes it only loads partially and then stops, sometimes it doesn't load at all, or only loads the broken image symbol... Has anyone else these bizarre and erratic problems? Does anyone know the cause or have a fix? This is beginning to make running a game a real issue. I am a pro user and far from my storage maximum.
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I'm having similar problems that only started for me last night. When I try to import a file, especially a detailed premade map, it will take a long time to load, usually with it being very blurry at first. With one map file, it would sometimes be cut off at the end and that part would essentially be invisible, yet when I select the map, I get the target reticle surrounding all of it. Right now as I'm typing this, I'm struggling to import a tiny 83.3 KB floor tile. Apparently a lot of other folks are having problems too based on the Roll20 subreddit. The other day there was an outage where people couldn't connect to the website outright, while some folks are having the same problems we're having afterward.
I've noticed the slow-loading character sheets are usually those of PCs that have lots of links to a compendiums, and the slow loading gets worse as the number of those links increase, such as more spells getting added to the spell list as a spell-casting character gains levels. I have a player whose 12th level wizard's character sheet can take over a minute or longer to load depending on how the servers that Roll20 uses are behaving that day.
Whatever happened with Roll20, it happened after this past Sunday, where the entire site was down for a while. Now everything is working terribly slow, graphics are loading very slow, the same with music and effects, character sheets, cards etc.  I did not had that issue before last Sunday.
I'm in the same boat. Maps are not loading properly or appear blank. Some I can get to load but are very blurry. Macros don't work properly or display an error in the chat. I had no issue yesterday...
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Gauss
Forum Champion
Hi folks, I have pinged the Devs on this, but your best bet is to file a report via the Help Center: <a href="https://help.roll20.net/hc/en-us/requests/new" rel="nofollow">https://help.roll20.net/hc/en-us/requests/new</a> That way they can gather information on this.
Having the same problems as mentioned above. Also tried to import some png tokens. Some seems to load ok, others turn out as grey squares.&nbsp;
I just sent a help request for it too, but these delays and inability to put things onto the map hamper me greatly in my prep and the quality of my game. I had to run a whole game yesterday with fuzzy maps that wouldn't load and some music that wouldn't either.
I got the same issue i can'T load any of my maps in the game that do that to me&nbsp; &nbsp;
or my maps wont load like that&nbsp;
I have also been experiencing this issue across multiple campaigns.&nbsp; Hand out images are extremely slow to load and many maps just sit there, pixelated. I can confirm that this was very apparent after the downtime this weekend.&nbsp;
im just glad its not just me then thanks you for the answser&nbsp;
Howdy!! We've been looking into this issue this afternoon. Looks like it has to do with an issue relating to cloudflare, so we've reached out to them to see what they can do! Our apologies for the troubles in the meantime. I'll keep this thread updated as we learn more!&nbsp;&nbsp;
i hope that gonna be fix soon thanks you for the fast respond :)
Are they fix it for someone ? still not fix for me :(
Lag and image disruptions still exist tonight.&nbsp;
Our games are still having map loading issues for big maps, even lowering the res doesn't help. They load blurry, or invisible. This issue is making it impossible to prep for games.
Yeah, this crimped tonight's session in my game. Especially since there was lots of combat. Here's hoping the kerfluffle is sorted out soonish
Last night things worked for me again, but it was my players who couldn't load any of the PDF handouts. I could re-send them all directly on discord, but it was still a frustrating hassle.
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Do we have any update on this? Im looking at having to cancel my 3rd game this week. Prep is basically impossible. Maps come and go and can be blurry. Macros dont always work. I submitted bug report but haven't heard anything.
For me its mostly broken on firefox, it is working much better on Chrome. which is super weird
Any update on this? Pushing games back is not ideal.
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Microsoft Edge seems to work fine while experimenting (I know, I know, but what can you do). On Firefox it still seems to be broken and laggy and utter rubbish. So I'd wager just use a different browser than Firefox for the moment until this kerfluffle is sorted out; that's what I am going to do.
Hi there folks! We're in the middle of investigating this, if you're still running into issues, could you reach out to us in the Help Center ? Our developers are interested in seeing a Network + Performance Log of you loading into your game. I've got instructions for compiling a network log here . We would love a Console Log too ( Firefox + Chrome ). Apologies for the impact to your games, I'll keep this thread updated as we continue investigating.&nbsp;
Hi All I have the same problem... Hi.&nbsp; All the past maps (jpgs) and tokens ive loaded for my DM campaign are not longer visible. I can see them in the library for selection, but they are not visible on the map, but I can select it (see the blue outline border) and move it around, but cant see it. Also on another campaign ive joined as a player, I cannot see maps or token, but the DM that side can... Im at a loss as to what setting or anything has chaned to make this happen. Everything in my campaign as a DM used to be visble last yeare, but now... not. I attach a screen shot of the problem.
Hi all...&nbsp; Here is my perspective / the bugs i have:&nbsp; <a href="https://youtu.be/EXo04D8m4Vw" rel="nofollow">https://youtu.be/EXo04D8m4Vw</a> Video is purely for showing the issue..&nbsp; Also I get same results on 2 different PC. NR1: 64GB Ram, 4090. 1½ year old, catche cleared and chrome reinstalled. Also tried firefox and edge. NR2: 64GB Ram, 5080. 1 month, clean install.