We are playing a D&D 5e (2014) game. My player has a character they would very much like to recover, but he cannot access it. In his "My Characters" page it tells him that he does not have permission to access his character, and to contact his GM. When I check, I do not see his character sheet in the Journal. I can see his other characters in the game, but the one he wants to recover is not visible and is not in the "Archived Characters" folder. There are no error codes or pop out messages to indicate what the problem may be. He attempted to contact Roll20 helpdesk a month ago (ticket number #387406 )and has yet to receive a response. I have contacted the helpdesk a week ago (ticket number #401917 ) and likewise have not received a response. Does anyone have any insight into this matter? Any tricks to reach someone to address our tickets instead of receiving nothing but radio silence and automated answers?
