In-game issues since March 12? Troubleshoot here

Please add a better user experience on updating deprecated game. I have a campaign that I have applied significant customizations from the original version but was based off a version that is now deprecated.  Roll 20 added a button to upgrade that is in a similar location and same color to the launch button.  Upon pressing this button it erases my entire, in progress campaign.  There are several issues with this. The update button has no confirmation or way to stop.  Once pressed it will erase my campaign The button is way too close to style and location to launch.  A button I press frequently. There is no way to decline this option and make the button go away.  It will always be presented, every single time I load presenting me an easy option to erase the campaign. The only option is to rollback a minimum of 24 hours and lose everything that has happened.  Which could be significant.   Overall this is a horrible user experience.  Please fix this as I am tired of losing significant updates to my campaign everytime I accidently I push the wrong button in a simliar location and style as the button to launch.

Hi Mac! This should definitely be reported in a  Help Center Request , so as to create a ticket for review. Forum posts are mostly community handled. In the meantime, you can try a Rollback to your game's previous state, or send a Help request to the devs if that does not restore what was lost. If you do this soon, there's a good chance you can recover the lost material. But that report is a good step; it's obviously an issue.

Thank you for feedback.  I will do.

Let me know if the rollback solves the issue. It might be helpful for other folks searching with the same problem to see a viable solution.

Unfortunately, my rollback was bizarre.  I reloaded my yesterday version 4/24/2026 and it actually rolled it back 2 days all the way to Thursday morning (which was before our last game session).   I sent in a ticket to see if I could please get it rolled back to at least yesterday but have yet to hear anything other than automated response.  Not only does this suck for me, but now for my players and oh yeah, can happen multiple more times is not a satisfactory situation.

Hi Mac,  What is your ticket number? Since rollback data is stored for 7 days we are against the clock, I'll try to get a Dev's attention on the ticket to expedite things. 

461223 Uggh, I can find a rollback to yesterday or a rollback to Thursday, but it does not appear there is one for Friday.  :(

I have forwarded that to the Devs, please let me know if you get a response, or let me know if you don't get a response by end of day monday. 

Gauss said: I have forwarded that to the Devs, please let me know if you get a response, or let me know if you don't get a response by end of day monday.  Thank you so very much for your help