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Chat character token issue

Hi all, my group and I have been attempting to figure this out for the better part of a year. I hope someone can provide answers.  One player in our group has his character token linked to his chats. We all have chat avatars selected in our settings, and this token appears separately from that, so it's not the same. The character token is a link to the token pic, which is a Roll20 file, if that helps. All pictures and names are character names, so no personal info is posted. The first pic is how all of us show up; the second is how the one player chat shows up. We like the token in the chat, and we've been trying to figure out how to apply this to the rest of us. Any insight on this would be most helpful. 
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Gauss
Forum Champion
Hi Caterina,  Could you supply images that are not cropped? It is difficult to see what you have going on.