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Roll20 Website and App not working after logging in.

1417338615
Will
Pro
It is nearly impossible to write this post as the forums/ app on app.roll20.net have been loading incorrectly all day. I will attach dropbox links with screenshots at the end since I am unable to share them any other way. The first is a shot of the roll20 app after clicking "launch campaign". The second is a shot of the bug report forum (so you can see how it acts outside of the app). The third shot is from the support details page that Riley linked in the original post above. I have already completely reloaded Chrome and deleted all files associated with it, as well as a complete reinstall of java. I did this because as you can see in the support details shot, it is reporting that java is disabled (it is not however, I have quadruple checked it in settings.) I have rebooted and tried everything I can think of. I have verified that the same thing happens in Mozilla and IE. All other webpages load fine so far. I have not come across another webpage that has this issue. <a href="https://www.dropbox.com/s/hjzyrrk3wb2vwff/Roll20%20Error%20Screenshot.png?dl=0" rel="nofollow">https://www.dropbox.com/s/hjzyrrk3wb2vwff/Roll20%20Error%20Screenshot.png?dl=0</a> <a href="https://www.dropbox.com/s/fdxu634vpb4e9cn/Forums%20Error%20Screenshot.png?dl=0" rel="nofollow">https://www.dropbox.com/s/fdxu634vpb4e9cn/Forums%20Error%20Screenshot.png?dl=0</a> <a href="https://www.dropbox.com/s/cdscc16m5c5q66g/Support%20Details%20Screenshot.png?dl=0" rel="nofollow">https://www.dropbox.com/s/cdscc16m5c5q66g/Support%20Details%20Screenshot.png?dl=0</a> Please provide any help or insight you have to this problem.
1417339345
Will
Pro
As an update after reading some other posts: I have disabled all extensions/ plugins. Here is the text window when I press cytl+shft+j. <a href="https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1412026462" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/assets/base.css?1412026462</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED <a href="https://d3clqjduf2gvxg.cloudfront.net/assets/base.js?1409800078" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/assets/base.js?1409800078</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED <a href="https://d3clqjduf2gvxg.cloudfront.net/assets/browse.js?1415986815" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/assets/browse.js?1415986815</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED murder-and-mayhem-v1-dot-1:902 Uncaught TypeError: undefined is not a function <a href="https://d3clqjduf2gvxg.cloudfront.net/images/logo-sq-32.png" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/images/logo-sq-32.png</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED <a href="https://d3clqjduf2gvxg.cloudfront.net/images/whitelogo.png" rel="nofollow">https://d3clqjduf2gvxg.cloudfront.net/images/whitelogo.png</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED <a href="https://d2q3k3dtl5s2yz.cloudfront.net/images/bgimages/field.mp4" rel="nofollow">https://d2q3k3dtl5s2yz.cloudfront.net/images/bgimages/field.mp4</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED <a href="https://d2q3k3dtl5s2yz.cloudfront.net/images/bgimages/field.jpg" rel="nofollow">https://d2q3k3dtl5s2yz.cloudfront.net/images/bgimages/field.jpg</a> Failed to load resource: net::ERR_NAME_NOT_RESOLVED
1417340330
Will
Pro
I have also discovered that I cannot edit posts with the way that the forums are showing up for me right now. Another update: Antivirus/ firewall has no effect. They have been completely disabled with no change. I have also discovered that I get the exact same errors on the second PC in my house. I have tried a different internet connection as well (tethered through my phone). Still nothing has worked.
1417366030
Steve K.
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Bryce, Javascript and Java are two different languages. They actually have almost nothing in common, other than their similar sounding names. Installing Java will not help allow Javascript to run. What you'll need to do with your Chrome browser is go to the options menu in the upper right hand corner of the screen. Then select Settings from the dropdown. At the bottom is a link to "Show advanced settings". Under the Privacy section click the "Content setting" button. This will open up an new menu. Under the JavaScript section click Allow all sites to run JavaScript (recommended).
1417370659
Will
Pro
"I have quadruple checked it in settings." this is what I was referring to. Yes it is enabled for all sites as well as has a special exception for roll20 "https://[*.]app.roll20.net:443". I am now having this same issue on some other sites that use Javascript. I will also mention again: It does this in chrome, mozilla, and IE with all cache and like settings cleared, Javascript is enabled for all, I have disabled all extensions, I have completely turned off antivirus/ firewall. The simple/ regularly recommended stuff has already been done.
1417370977
Will
Pro
"I am now having this same issue on some other sites that use Javascript." and I do mean some. On other sites, Javascript works fine.
1417371429

Edited 1417373264
Will
Pro
This issue was partially solved by contacting my ISP and they "reset something". After I rebooted my dsl modem/ router for the 4th time, it sort of cleared up. It still randomly doesn't load a page, but if I reload 1 or 2 times it usually goes. I have yet to test the roll20 app. I will check back in a bit.
1417371864
Will
Pro
Ok, it looks like the forums are mostly normal (still have to reload usually), but the roll20 app is completely non-functional.
1417376841
Will
Pro
Update: Everything is broken again :(
1417380549
Steve K.
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Bryce, if this issue if affecting you on every device you use with your ISP then it's probably either your router or your ISP that's causing the issue. I'd suggesting plugging your internet directly into your device, without using your router (if that's possible), to test if it's your router. Or using your mobile device to test the site with a different provider to see if that's the issue.
1417391939
Will
Pro
Thanks for posting Steve. It has been confirmed to be on the ISP's end. Another group member lives down the street and informed me that he is having the same issues.
1417405760
Steve K.
Forum Champion
Sheet Author
API Scripter
Compendium Curator
Sorry to hear that Bryce. Hopefully you can get it cleared up with them. I'm going to go ahead and close out this thead since your issue isn't actually with Roll20. Good luck!
Bryce Deligan said: Thanks for posting Steve. It has been confirmed to be on the ISP's end. Another group member lives down the street and informed me that he is having the same issues. hey Bryce do you happen to be on Charter?
1417694665
Will
Pro
Nope.