First your GM must assign Player permissions for that token, to you. Has your GM done that and doublechecked? Documentation, <a href="https://wiki.roll20.net/Token_Features" rel="nofollow">https://wiki.roll20.net/Token_Features</a> If so.. I'm sorry you're having trouble with the site. Then can you please follow Steps 1-3 of our Solving Technical Issues wiki page, taking special care to temporarily disable all browser add-ons and extensions, temporarily pause your anti-virus, and try switching browsers (for Chrome/Firefox specific issues) to see if one of those components is causing the problem. If all of that fails, please follow Step 4 , including providing all of the necessary information, so that we can further assist you.