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Blurry Backgrounds

I'm trying to set up a custom image as a background in one of my campaigns. When I upload it and size it appropriately, it looks clear on my screen, but when another player tries to connect they see the background image as blurry; too blurry to make out. Any help would be appreciated.
The way Roll20 works, it loads in a lower-resolution version of the image first (so you see something as soon as possible), then you see the higher resolution ("crisper/sharper") image after it loads in. So hopefully after your player was in-game for a little bit (depending on their connection speed) they eventually saw the crisper image. Let us know if not.