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Roll 20 working on one PC and not the other

  1. Community Forums
  2. Specific Use Questions & Macros
  3. Roll 20 working on one PC and not the other
1351066793
chris m.
Plus
Permalink for 2939 Quote
I have most of the functionality on my laptop except I cannot interact with the tokens except to put them on the board initially. On my work PC I have 100% functionality. My laptop is 64 bit Windows 7 and I have XP Service Pack 2 at work. I have updated Java and anything else I can think of on my laptop. any suggestions?
1351067119
Gauss
Forum Champion
Permalink for 23252 Quote
Since the staff will ask you anyhow I aks: what web browser are you using? It is my understanding that the browser makes a lot of difference. - Gauss
1351067678
Axel Castilla
KS Backer
Permalink for 23254 Quote
Also, since it might be a token permissions oversight, if you have more than one Roll20 account, be sure to log in and enter in your campaign with your GM account, or at least to promote the account you're using at work (heh!) to GM status as well for that campaign.
1351068521
chris m.
Plus
Permalink for 23255 Quote
Just one Roll 20 account and Chrome. sorry, i meant to put that on there. I knew it was important.
1351068678
chris m.
Plus
Permalink for 23256 Quote
I am sure its something simple that I am overlooking. All settings are the same on both PCs withing roll20. Are there plugins for Chrome that will interfere with parts of Roll20?
1351075951
Canso
Permalink for 23262 Quote
Have you looked at this thread <a href="http://community.roll20.net/discussion/2931/cant-edit-campaigns-on-different-computers" rel="nofollow">http://community.roll20.net/discussion/2931/cant-edit-campaigns-on-different-computers</a> ?
1351084581
chris m.
Plus
Permalink for 23271 Quote
no, but after reading, I will check and see my firewall situation at home. I will also try it on my wifes laptop. If i drop all firewalls then its still no dice, any other suggestions?
1351093001
Gid
Roll20 Team
Permalink for 22691 Quote
Hi, Chrismata. When it comes to the thread Canso linked (Thanks, Canso!), I had an initial suspicion the users' issues stemmed from trying to get Roll20 running in a computer lab - which normally is going to have pretty heavy network protection in place. I'm still in the process of troubleshooting to figure out where the heart of their issue is. That being said, your issue seems to imply that this might be a larger issue then just the network. I'd recommend giving your wife's laptop a go to see if you notice the same functionality issues.
1351093479
chris m.
Plus
Permalink for 22692 Quote
Thanks Kristin C. Its something on my laptop. When I use hers it works like a charm, on mine still no dice. I am gonna try disabling any ad blockers, firewalls, virus protection one at a time till I see a change. I will keep you updated.
1351093817
Gid
Roll20 Team
Permalink for 23280 Quote
Thank you very much, Chrismata! If it isn't a simple discovery, we'll go from there.
1351095417
chris m.
Plus
Permalink for 23285 Quote
UPDATE: Installed Firefox and it works great. Couldn't get Chrome to work even with disabling firewalls. No telling what it is. I am gonna try flushing internet history, cookies, etc and see if that helps. Then I will uninstall chrome and reinstall. Its not a huge deal if chrome doesnt end up working for me as long as one browser does. I will keep you posted.
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