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text chat not working

some of my players (including myself) are not seeing the chat log updating. other players can see what we type but the ones with the issue cannot.
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Edited 1456510590
Hi, Nate S. I'm sorry to hear that you and some of your players having issues with the text chat. Before we delve into troubleshooting, could you try Clearing your Chat Archive ? If that doesn't work, could you please carefully work through the first three steps of our guide to Solving Technical Issues ? (It would also be helpful if your affected players, could, as well.) Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
clearing the chat archive worked! thank you so much
Glad to hear it! I'll mark this as resolved; please open a new thread if you experience any further issues in the future.