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Cannot use in-game chat

In the current game I am playing, I have been entirely unable to type in chat or interact with the chat window at all.  I am currently using Google Chrome, but the problem also occurs in Firefox and IE. I can see other people type things, and the chat continues to update, but I am unable to actually click on the typing box to type, scroll to choose which name I want to use, scroll up or down in the chat history, or click anything chat at all.  Though I can't click on or interact with the chat, I can still interact with my token on the game board, update its status, and use the other in-game tools.  I can also still access the Settings menu, Journal, etc.  I have cleared my cache several times, closed and re-opened the browser, and checked my add-on compatibility to try to address the problem.  The only thing that has changed is that Chrome updated to a new edition since our last game session, but that doesn't explain why the problem carries over into IE and Firefox as well.  It could be a problem native to my PC, but there also haven't been any significant changes to my PC since my last game session. Any help would be appreciated.  Thank you!
Hi, David G. I'm sorry to hear that you're having issues with the site. Could you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
I tried disabling all my extensions and refreshed the page. Still no effect. &nbsp;As I said, I've already tried to wipe my cache and switch browsers. Here's the technical information: --OS = Windows 7 Home Premium, SP1 --Browser = Chrome,&nbsp;Version 50.0.2661.102 m --AntiVirus = Norton 360 Premier, Version 22.6.0.142 --JavaScript is installed and running. Version 7, Update 67. --If Add-ons are running, I run ScriptSafe, Adblock Plus, HTTPS Everywhere, Norton Identity Safe, and Norton Security Toolbar Console Log (taken after all extensions were disabled): app.roll20.net/:12 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-LnCqW/U8jF9iu0UEeMtMQnKWAyseQCruRRW6ja/3Efk='), or a nonce ('nonce-...') is required to enable inline execution. app.roll20.net/:13 Refused to execute inline script because it violates the following Content Security Policy directive: "script-src 'self' 'unsafe-eval' https://*.googlesyndication.com https://*.doubleclick.net https://*.googlesyndication.com <a href="https://www.googletagservices.com" rel="nofollow">https://www.googletagservices.com</a> https://*.googlesyndication.com <a href="https://www.google-analytics.com" rel="nofollow">https://www.google-analytics.com</a> https://*.googlesyndication.com <a href="http://ajax.googleapis.com" rel="nofollow">http://ajax.googleapis.com</a> https://*.googlesyndication.com <a href="https://cdn.firebase.com" rel="nofollow">https://cdn.firebase.com</a> https://*.googlesyndication.com https://*.tokbox.com https://*.googlesyndication.com <a href="http://static.opentok.com" rel="nofollow">http://static.opentok.com</a> https://*.googlesyndication.com <a href="http://cdn.crowdin.com" rel="nofollow">http://cdn.crowdin.com</a> https://*.googlesyndication.com Either the 'unsafe-inline' keyword, a hash ('sha256-j/BKvjJIk0Ivhw3IAc2xQKWrV+ZRiQyeIlGtPBx4j0k='), or a nonce ('nonce-...') is required to enable inline execution. app.js?1463676414:29 70 app.js?1463676414:30 TOUCH SUPPORTED: false app.js?1463676414:30 USING WEBGL ACCELERATION... app.js?1463676414:30 WEBGL STARTUP SUCCESS app.js?1463676414:25 select app.js?1463676414:25 Switch mode to select app.js?1463676414:41 Initializing new dice engine with randomness... app.js?1463676414:41 Using random entropy app.js?1463676414:44 Compiling sheet... app.js?1463676414:44 Found rolltemplate: pf_spell app.js?1463676414:44 Found rolltemplate: pf_attack app.js?1463676414:44 Found rolltemplate: pf_defense app.js?1463676414:44 Found rolltemplate: pf_generic app.js?1463676414:44 Found rolltemplate: pf_block app.js?1463676414:44 Found webworker script jquery.1.8.2.min.js:2 The specified value "Medium" is not a valid number. The value must match to the following regular expression: -?(\d+|\d+\.\d+|\.\d+)([eE][-+]?\d+)? app.js?1463676414:44 Custom Sheet Translation app.js?1463676414:44 Finding sheet rolls... app.js?1463676414:45 window resize app.js?1463676414:30 Final set zoom! app.js?1463676414:30 UPDATE GL SIZE! app.js?1463676414:30 Final set zoom! tutorial_tips.js:7 tuts loaded app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure image '<a href="http://imgsrv.roll20.net/?src=paizo.com/image/content/Logos/PathfinderRPGLogo_500.jpeg" rel="nofollow">http://imgsrv.roll20.net/?src=paizo.com/image/content/Logos/PathfinderRPGLogo_500.jpeg</a>'. This content should also be served over HTTPS. sheetsandboxworker.js?20150218:212 Starting up WEB WORKER VM35:621 •.¸¸.•*´¨`*•.¸¸.•*´¨`*•.¸ The Aaron Sheet v0.2.4 ¸.•*´¨`*•.¸¸.•*´¨`*•.¸¸.• VM35:622 •.¸¸.•*´¨`*•.¸¸.•*´¨`*•.¸ Last update: Fri Mar 04 2016 08:28:11 GMT-0500 (Eastern Standard Time) ¸.•*´¨`*•.¸¸.•*´¨`*•.¸¸.• app.js?1463676414:36 Final page load. app.js?1463676414:35 Auth'ed. app.js?1463676414:35 Go post auth! app.js?1463676414:35 initial setup app.js?1463676414:34 r app.js?1463676414:35 Got players value... app.js?1463676414:36 joining game... app.js?1463676414:34 Player -K7JK1ulifCr_UhPdK6O is offline... app.js?1463676414:34 Global Volume: 100=1 app.js?1463676414:36 Deferred finish joining... app.js?1463676414:29 Firebase Online app.js?1463676414:43 Refresh Journal List! app.js?1463676414:43 Search took 4ms 10app.js?1463676414:33 Full load page! app.js?1463676414:35 We have 48 pages app.js?1463676414:36 Scan for new plays! app.js?1463676414:43 initiatlizing video chat app.js?1463676414:43 Connecting to WebRTC app.js?1463676414:36 handle page changes app.js?1463676414:36 false app.roll20.net/:1 Mixed Content: The page at '<a href="https://app.roll20.net/editor/" rel="nofollow">https://app.roll20.net/editor/</a>' was loaded over HTTPS, but requested an insecure video '<a href="http://api.soundcloud.com/tracks/180521367/stream?client_id=bbee575fe431e873910d2a874e013989" rel="nofollow">http://api.soundcloud.com/tracks/180521367/stream?client_id=bbee575fe431e873910d2a874e013989</a>'. This content should also be served over HTTPS. app.js?1463676414:32 Do refresh link cache! app.js?1463676414:43 Refresh Journal List! app.js?1463676414:43 Search took 12ms app.js?1463676414:36 init active page! app.js?1463676414:33 activate page! app.js?1463676414:33 FULLY ACTIVATE VIEWS FOR PAGE. app.js?1463676414:33 Graphics: 0 app.js?1463676414:33 Paths: 0 app.js?1463676414:33 Reorder by ZORDER 19app.js?1463676414:29 new caster! app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/7324" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7324</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/7324" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7324</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/7324" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7324</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/7324" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7324</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/7325" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7325</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/7325" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7325</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1501" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1501</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1501" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1501</a>... app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1477" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1477</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1477" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1477</a>... app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... app.js?1463676414:32 Applying filter app.js?1463676414:29 t app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/4008" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/4008</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/4008" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/4008</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... to <a href="https://s3.amazonaws.com/files.d20.io/marketplace" rel="nofollow">https://s3.amazonaws.com/files.d20.io/marketplace</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1873" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1873</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1115" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1115</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1115" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1115</a>... app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/7068" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7068</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/7068" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/7068</a>... app.js?1463676414:30 new lamp app.js?1463676414:28 Cols: 2 Rows: 2 app.js?1463676414:28 Took 1ms to generate cache. app.js?1463676414:33 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1079" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1079</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1079" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1079</a>... 12app.js?1463676414:33 setting src app.js?1463676414:33 Reorder by ZORDER 2app.js?1463676414:33 setting src app.js?1463676414:43 Connected to session app.js?1463676414:29 t app.js?1463676414:33 setting src app.js?1463676414:43 Someone just connected. app.js?1463676414:43 Not us, increasing active connections. app.js?1463676414:43 Begin publishing! app.js?1463676414:43 Someone just connected. app.js?1463676414:43 Not us, increasing active connections. app.js?1463676414:43 Begin publishing! app.js?1463676414:43 Someone just connected. app.js?1463676414:43 Not us, increasing active connections. app.js?1463676414:43 Begin publishing! app.js?1463676414:43 Someone just connected. app.js?1463676414:43 It's us? app.js?1463676414:29 t 3app.js?1463676414:42 ignoring message, not gm, and not original player. app.js?1463676414:45 window resize app.js?1463676414:30 Final set zoom! app.js?1463676414:30 UPDATE GL SIZE! app.js?1463676414:30 Final set zoom! app.js?1463676414:45 window resize app.js?1463676414:30 Final set zoom! app.js?1463676414:30 UPDATE GL SIZE! app.js?1463676414:30 Final set zoom! app.js?1463676414:45 window resize app.js?1463676414:30 Final set zoom! app.js?1463676414:30 UPDATE GL SIZE! app.js?1463676414:30 Final set zoom! app.js?1463676414:45 window resize app.js?1463676414:30 Final set zoom! app.js?1463676414:30 UPDATE GL SIZE! app.js?1463676414:30 Final set zoom!
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Edited 1463711379
Thank you. Could you please let us know whether these issues persist when you disable all anti-virus programs in addition to disabling your anti-virus extensions? Also, could you please verify that you attempted to click (multiple times) into the text chat input (or other places that you have been unable to access) before you copied the Console Log?
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Edited 1463714484
Thank you! &nbsp;To verify, I did make several attempts prior to copying the console log, and since. &nbsp;HOWEVER, somehow, the problem did correct itself and I was able to start typing again. &nbsp;Not sure what changed, as I had not yet disabled my antivirus software apart from the in-browser apps.
Puzzling, but I'm glad things have corrected themselves. I'll mark this as resolved for now, but please do create another thread if this pops up again.