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Player account creation page

I have had two players get to the stage where they are supposed to choose their user name and set their password, interpret it as asking them for an existing user-name and password, and contact me to ask what user name and password to use. Perhaps the words on that page need to be clearer.
Yeah, as well as the next page that asks them to confirm the password but they have to scroll down to see that. Both of my friends this weekend got a validation error trying to get in game because they didn't see the confirm box.
Actually I redid the way this all works when the open beta started. Might be worth joining a campaign without being logged in to see if the new flow works better for you...