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Subcription problem

Hey - I emailed support on 12/11 and no reponse yet - so trying here. My issue is that i tried to upgrade to plus account, I successfully managed to put the $5 onto my account (took several attempts) but it won't upgrade the subscription lvl, even though the funds are there, just get, "There was a problem creating your subscription. Your card has not been charged. Please try again or contact support ." - I've tried on firefox with paypal and a card and on chrome, in both browsers with and without 3rd party cookies enabled (i know having them disabled sometimes causes problems) to no avail. I previously had a plus account until a couple weeks ago that someone gave me some credit for, and i now have 150/100MB quota so can't upload anything until i get the subscription (don't really wanna delete a 3rd of my stuff). Thanks
1479753751
Ziechael
Forum Champion
Sheet Author
API Scripter
Hi thanks for the post, as all subscription enquiries should be handled via email please resend your original email incase it has been lost in the weave somewhere. For my part, I'll ensure that the dev team are aware of your incoming mail this time for you. Thanks