Hi rollers,
Our goal with the new Roll20 WebRTC video and voice chat is to provide a chat system that works for our users as well as the former 3rd party option, OpenTok. With OpenTok we didn’t have control over the user experience and we felt we needed the freedom to address long standing user issues as well as provide new features important to the game experience, such as adjustable video positioning, whispering, and more. We parted ways with OpenTok because we were unable to come to an agreement where OpenTok could remain an alternative option and was financially viable for Roll20.
The current internal default WebRTC option has been running stably for weeks with tens of thousands of users. While the majority of users have no issues creating peer to peer connections, there are still some players that the system doesn’t work for. We’re aware of those issues and are working on a solution in the form of the new Roll20 WebRTC Beta that is now a live option in your games.
We are not currently taking any more feedback on the default WebRTC option and are instead focusing our efforts on the Beta. We would love to hear your feedback on how the Beta WebRTC is or isn’t working in your games. If you're planning on reporting a Beta issues, please review the information we'll need from you and please confirm you are using the Roll20 WebRTC Beta with all questions and bug reports.
Thank you for helping us through these early growing pains as we fine tune what we believe will be a powerful new tool in your gaming toolbox. Known Issues: Backend server stability resulting in some failed connections Using the reconnect button after changing broadcast settings doesn't take affect until other members of the chat also refresh.