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Forbidden error while accessing S3 object storage for map

1501240367

Edited 1501240632
Hi, One of my maps (which used to work fine) is blurry and not loading correctly. This wouldn't be an issue but I've already spent ages adding tokens, dynamic lighting, and so forth.Tokens load fine, dynamic lighting also loads fine. Viewing my browser log in chrome, I notice this: Reorder by ZORDER app.js?1499878247:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1706" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1706</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1706" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1706</a>... 2app.js?1499878247:35 Reorder by ZORDER original.jpg:1 GET <a href="https://s3.amazonaws.com/files.d20.io/images/1706" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1706</a>... 403 (Forbidden) Loading other maps do not generate this exception. I've tried clearing my cache to no avail. Based on what that error looks like, when you're loading the thumbnail of the map that works fine, but loading the actual map itself is giving me a 403 error. Any ideas? I don't want to have to remake this map again plus all the tokens, dynamic lighting, etc.
I would recommend working through the below steps and see if they resolve you issue/ Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
1501329297

Edited 1501329421
Drespar said: I would recommend working through the below steps and see if they resolve you issue/ Solving Technical Issues : Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please have your player thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you! Ahh that classic "Try rebooting" response. Multiple browsers - problem still exists. Clear cache - problem still exists. No extensions - problem still exists. Even tried a different computer - problem still exists.&nbsp; I'm not disabling my anti virus, but FWTW it's basically just Windows 10 defender anyway. Same error. There's clearly an issue when loading the "full" map from Amazon S3 storage for this one particular map of mine: I've already posted the console log, so I'll post it again: UPDATE GL SIZE! app.js:32 Debounced init page! app.js:37 init active page! app.js:34 Swapping <a href="https://s3.amazonaws.com/files.d20.io/images/1706" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1706</a>... to <a href="https://s3.amazonaws.com/files.d20.io/images/1706" rel="nofollow">https://s3.amazonaws.com/files.d20.io/images/1706</a>... 3app.js:31 new lamp app.js:41 refershing page listings! original.jpg Failed to load resource: the server responded with a status of 403 (Forbidden) I've bolded the part where the error happens. My game is tomorrow, this certainly looks like a server side issue - not a client side issue.&nbsp; EDIT: 5 minutes later, the issue has now magically resolved itself. Thank you gods of development IT, or some sneaky developer who fixed it.