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Gifted Subscription Problem

Hello, the 29 of last month, I gifted a PLUS level subscription to my friend and he was able to benefit from the new features but today, on the 1st of the actual month, he seems to have lost all features and returned to a Free user. The payment did pass and I paid the 5$ but it only lasted 2 days. IS there a way to either reimburse me or let my friend have his 28 remaining days of Plus features?
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Email details (including your friend's account name) to team@roll20.net.
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Ziechael
Roll20 Mod Team
Sheet Author
API Scripter
As above, all account/financial queries should be directed to email. I'll close this thread as a result :)