Please go to this page and follow the steps: <a href="https://wiki.roll20.net/Solving_Technical_Issues" rel="nofollow">https://wiki.roll20.net/Solving_Technical_Issues</a> You can also try logging out of Roll20 and back in between steps 2 and 3. If that doesn't improve things, let me know and we'll go from there. Moving to Bug Reports & Technical issues.