Wont let me drag pics from desktop anymore.

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Edited 1515521151
When I try to drop a pic from desktop to roll20 map I get a black circle with X on it not letting me. I am doing it in correct format and it doesn't say I am full on pics just circle with X. Please help.
well I see I have to be a pro/plus member to get help. Thanks a lot.
1515540489
Vince
Pro
Sheet Author
Mizore shirayuki, sorry to hear you are having problems.  I'm not a Mod (I believe they are all volunteers BTW...) but I would start by following this GenKitty said: I'm sorry to hear that you're having issues with the site. Would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you!
Vince said: Mizore shirayuki, sorry to hear you are having problems.  I'm not a Mod (I believe they are all volunteers BTW...) but I would start by following this GenKitty said: I'm sorry to hear that you're having issues with the site. Would you please carefully work through the first three steps of our guide to Solving Technical Issues ? Step 1: Make sure to use the right browser Please check if these issues persist when using both Chrome and Firefox. Step 2: Ensure that there are no extensions/addons interfering with Roll20 Please disable all add-ons/extensions and anti-virus programs. Step 3: Clear your cache If none of the above succeeds, please thoroughly work through Step 4 . (Don't forget the complete Console Log!) Thank you! Step 1. I am doing Fire fox even tried it on chrome step 2. I turned off all addon-extensions first thing when i started having problems. Step 3. I did clear catch and I don't if it mattered I flushed or what ever called dns. See last night i was able to click and drag. When i woke up today to work on my game i GM click and drag stoped working.
1515542175
GenKitty
Roll20 Mod Team
Indeed, all Moderators are volunteers, with irregular hours.  Sometimes it can take 12+ hours for one of us to respond, regardless of the subscription level. If you've thoroughly worked through steps 1-3, then please continue on to step 4, complete with a console log that starts at table load-in and covers you trying to click and drag an image from your desktop. Some questions:  Have you double checked that the extension of what you're trying to drag is .JPG or .PNG?  Does this happen if you create a new, empty, game and try click&drag?
1515542372

Edited 1515542495
GenKitty said: Indeed, all Moderators are volunteers, with irregular hours.  Sometimes it can take 12+ hours for one of us to respond, regardless of the subscription level. If you've thoroughly worked through steps 1-3, then please continue on to step 4, complete with a console log that starts at table load-in and covers you trying to click and drag an image from your desktop. Some questions:  Have you double checked that the extension of what you're trying to drag is .JPG or .PNG?  Does this happen if you create a new, empty, game and try click&drag? I use JPG because that's what I knew the standard was. Always worked before I haven't tried making a new game I will try that now. If it doesn't work I will try to get u the information on step 4 Edit: does same thing, in new game.
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Edited 1515543474
A detailed description of the issue. The more information you can give us, the better able we'll be to fix the issue promptly!: I can no longer drag a pic from desktop to roll20 maps Step by step instructions on how to reproduce the issue. 1. download pic from google. JPG 2. have pick on desktop. 3. put in window mode firefox with roll20 map showing. 4. click and drag pic from desktop onto map in firefox window of roll20. Your computer's settings Web Browser: FireFox Browser Version: Firefox Quantum 57.0.4 (64-bit) Operating System: windows 10 free upgrade from windows 7 64-bit If Javascript is enabled: Yes Your anti-virus software: Avira, adwcleaner_7.0.2.1, Malwarebytes List of any browser add-ons or extensions enabled: Addblocker plus, Gressmonkey (script is for kissanime installed), Ublock Origin You can optionally include screenshots by using the "Attach a File" link when submitting a post: Can do this print screen wont show circle with X from mouse. 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1515543682
GenKitty
Roll20 Mod Team
Thank you for the console report.  The Devs have been pinged and will come poke at this when they can.
Hi there, thanks for looking into this! I'm having the same issue on Chrome with a Windows 10 operating system. Tried to upload a PNG image and it gives me the white bar like it's beginning to upload, but never actually does. Have done the clear cache, log in/out, and system restart, but no luck. Console log:  https://pastebin.com/xgs6hLc7 Thank you! :)
1515685164
What is the filesize of the image?
Rabulias said: What is the filesize of the image? All my pic's are within size limit, and my library is not full.
1515706760

Edited 1515706954
mizore shirayuki said: All my pic's are within size limit Just to clarify: was the image you tried to upload under 5MB in size? And, is that image's extension ".jpg" or ".jpeg"?
Silvyre said: mizore shirayuki said: All my pic's are within size limit Just to clarify: was the image you tried to upload under 5MB in size? And, is that image's extension ".jpg" or ".jpeg"? 1. yes 2. .jpg
1515781800
Drespar
Roll20 Development Team
Hi Everybody, Just to clarify in regards to the console logs: Was the console log taken while trying to upload an image? If not, could someone capture a log where you drag an image on to the tabletop. Thank you!
Drespar said: Hi Everybody, Just to clarify in regards to the console logs: Was the console log taken while trying to upload an image? If not, could someone capture a log where you drag an image on to the tabletop. Thank you! See not even the window pops up when I try to do it. Just mouse turns into something like this when I drag and drop.
1515860915
Drespar
Roll20 Development Team
I was able to find a similar issue on the Mozzilla support page. It is a bit old, but it may be worth a shot to see if it can help with this particular issue. https://support.mozilla.org/en-US/questions/1017472